What to expect next...
Once we’re done investigating all the details of your complaint, we’ll issue a final response to it. The Financial Conduct Authority (FCA) gives us eight weeks to resolve complaints, but we aim to get them resolved well before this deadline. Starling Bank is a member of the Financial Ombudsman Service, which offers an independent review service. If you are unhappy with our final response, then you can contact them and they’ll review your case.
