If you’ve got the app, just log in and chat to us/ drop us a message through there (this is the quickest way because once you’re logged in, we’ll have your details ready).
On your desktop, click the icon at the bottom right of your screen to start a live chat with us.
Sending an email will do the trick too. We’ll do all we can to get back to you by the next working day. However, if we can’t resolve your complaint within this time, we’ll either:
1: Contact you within three working days, detailing how we’ve resolved the issue.
2: Acknowledge your complaint and give you a timeframe for a full response.
You can call us directly from your Starling app.
If you’d prefer, you can put it in writing and send it to:
Complaints Dept
PO Box 74202
London
SW1P 9SG
Once we’re done investigating all the details of your complaint, we’ll issue a final response to it. The Financial Conduct Authority (FCA) gives us eight weeks to resolve complaints, but we aim to get them resolved well before this deadline. Starling Bank is a member of the Financial Ombudsman Service, which offers an independent review service. If you are unhappy with our final response, then you can contact them and they’ll review your case.
We’ve built this bank for you and we’d love your help to make it the best it can be. Download the app now to get started!
