The app

To talk to us about your complaint, please go to ‘Help’ in the app, or send us an email or letter. We’ll acknowledge your complaint within three working days and also arrange a time to call you.

Email

Sending an email to help@starlingbank.com will do the trick too. Once we have received your email we will contact you within three working days acknowledging your complaint, and give you a timeframe for when a final response should be received.

Letter

If you’d prefer, you can put it in writing and send it to:

Complaints Dept
PO Box 74352
LONDON
EC2P 2QU

What to expect next...

Once we’re done investigating all the details of your complaint, we’ll issue a final response to it. The Financial Conduct Authority (FCA) gives us eight weeks to resolve complaints, but we aim to get them resolved well before this deadline. Starling Bank is a member of the Financial Ombudsman Service, which offers an independent review service. If you are unhappy with our final response, then you can contact them and they’ll review your case.

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