Our help centre is designed to be your first port of call whenever you have questions about our products and services. There’s plenty of detailed information there, and it’s often the quickest way to get the answers you need – all from within the app.

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Benefits of using our help centre

  • It’s easy. Our help centre can be found in your mobile app, so it’s always with you wherever you go! 
  • It’s fast. It’s often the quickest way to find the information you need. No waiting around, so you can get on with the important things in life.
Starling app account menu
Starling in-app help centre screen

How it works and where to find it

In the Starling app, go to the Account menu and select ‘Help’. From there, you’ll be able to search for your query, view the Top Help Questions or browse the entire help centre by topic area.

Can’t find what you’re looking for?

You can speak to a member of our team by selecting ‘Get in touch’. If your request isn’t urgent, it’s best to tap ‘Send us a message’. That way, you’ll be able to get on with other things and one of our agents will send you a response.

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Not a Starling customer?

You can access the same information in our online help centre.

Help