Helpful answers

Our website and help centre is full of FAQs covering many different topics, so you can get the answers you need straight away.

Having the right documents to hand will help speed up your application.

When you apply for a current account with us, we’ll need proof of identity and proof of your address. As an international student, we accept letters from your university that confirm your term time address.

Your university letter must be from a recognised university, and your campus at the official address on the letter. We’ll need to be able to match the address for the student housing to the application address, and, if a flat or room number is needed, you’ll need to follow this format:

Line 1: Flat 1
Line 2: 12 Smithe Street
Line 3: Optional
Post Town: Glasgow
Postcode: G1 1AA

Take a look at our detailed FAQ help centre topics

Setting up a business account

Debit card queries

Sending and receiving money

Account support

Overdrafts and loans

Cash and cheques

Bounce Back Loan Scheme

Euro accounts

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Contact Starling

If you’re an existing customer, the fastest way to contact us is via the Starling app. Log into your app, tap the menu icon in the top right corner, tap ‘Help’ and then ‘Talk to Starling’. You’ll then have these options:

Chat with us - start a live chat session
If it’s not urgent, send us a message - type and send your query and our team will respond as soon as possible

Can’t access the app? Find out what to do if you’ve lost your phone or have been locked out of it.

Email

Ping your questions over to us at help@starlingbank.com, and we’ll get back to you as soon as possible. Please don’t include any personal or account details in your email.