Helpful answers
Our website and help centre is full of FAQs covering many different topics, so you can get the answers you need straight away.
Before you dial/type/prepare your phone voice, the answers to your questions might already be in our help centre.
Contact Starling
If you’re an existing customer, the fastest way to contact us is via the Starling app. Log into your app, tap the menu icon in the top right corner, tap ‘Help’ and then ‘Talk to Starling’. You’ll then have these options:
- Chat with us - start a live chat session
- If it’s not urgent, send us a message - type and send your query and our team will respond as soon as possible
Can’t access the app? Find out what to do if you’ve lost your phone or have been locked out of it.
Ping your questions over to us at help@starlingbank.com, and we’ll get back to you as soon as possible. Please don’t include any personal or account details in your email.
Lost & stolen cards
Card gone missing? Lock or cancel it instantly in the app.
Media enquiries
If you have a press or media enquiry contact us through our newsroom.
Partnership enquiries
Interested in partnering with us? Get in touch
Payment Services
If you are a Payment Services Provider authorised in the UK looking for wholesale payments and account services.
Give us feedback
Send an email to help@starlingbank.com
Make a complaint
Please visit our how to complain page