Take a look at our detailed FAQ help centre topics

Open help centre
Starling team member

Before you dial/type/prepare your phone voice, the answers to your questions might already be in our help centre.

Open help centre
Starling app on iPhone

The quickest way to get in touch with us

If you’re an existing customer, the fastest way to contact us is via the Starling app.  Log into your app, tap the menu icon in the top right corner, tap ‘Help’ and then ‘Get in Touch’. You’ll then have these options:

  • Chat with us - start a live chat session
  • If it’s not urgent, send us a message - type and send your query and our team will respond as soon as possible
Starling live chat screen


Ping your questions over to us at help@starlingbank.com, and we’ll get back to you as soon as possible. Please don’t include any personal or account details in your email.

Lost & stolen cards

Card gone missing? Lock or cancel it instantly in the app.

Lost your phone?

Can’t access the app? Lost your phone or locked out of it? If you’re able to get access to another phone you can call our customer service team on 0207 930 4450 or send us an email at help@starlingbank.com.

Media enquiries

If you have a press or media enquiry contact us through our newsroom.

Journalist enquiries

Partnership enquiries

Interested in partnering with us? Get in touch by emailing partnerships@starlingbank.com.

Partnership enquiries

Write to us

3rd Floor,
2 Finsbury Ave,