Frequently asked questions

Before you dial/type/prepare your phone voice, the answers to your questions might already be in our help centre.

Read our coronavirus help and support content.

Go to our help centre

Supporting the needs of all our customers is very important to us. If you are experiencing money worries, dealing with a life event, or need help managing your day-to-day money better please take a look at our support information.

App chat

Opening up the chat inside your app is the fastest way to get through because we have your details already.

Start a live chat

Click on the icon at the bottom right of this screen to start a Live Chat with the team.


Ping your questions over to us at, and we’ll get back to you usually within two hours.

Lost & stolen cards

Card gone missing? Lock or cancel it instantly in the app – or if you don’t have access to it at the moment, give us a call on 0800 0234 617.
If you’re calling from abroad use +44 (0) 207 930 4450.

Media enquiries

If you have a press or media enquiry contact us through our newsroom.

Journalist enquiries

Partnership enquiries

Interested in partnering with us? Get in touch by emailing

Partnership enquiries
Get the app