Need help?

Get in touch, we’re on hand 24/7.

In-app Chat

Opening up the chat inside your app is the fastest way to get through because we have your details already.

Start a Live Chat

Click on the icon at the bottom right of this screen to start a Live Chat with the team.


Ping your questions over to us at help[email protected], and we’ll get back to you usually within two hours.

Lost & Stolen Cards

Card gone missing? Lock or cancel it instantly in the app – or if you don’t have access to it at the moment, give us a call on +44 (0) 207 930 4450.

Deal with real-life humans

We like to hire real people in our help centre because we believe they’re better at getting to the bottom of your queries.


Before you dial/type/prepare your phone voice, the answers to your questions might already be in our FAQs, if it’s not — get in touch.

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