Before you get in touch, try visiting our support hub – you could find the answer you’re looking for. Get support with money worries, big life changes, fraud, and more. We’re here to help.
If you’re an existing customer, the fastest way to contact us is via the Starling app. Log into your app, tap the menu icon in the top right corner, tap ‘Help’ and then ‘Talk to Starling’. You’ll then have these options:
Can’t access the app? Find out what to do if you’ve lost your phone or have been locked out of it.
Ping your questions over to us at help@starlingbank.com, and we’ll get back to you as soon as possible. Please don’t include any personal or account details in your email.
Card gone missing? Lock or cancel it instantly in the app.
If you have a press or media enquiry contact us through our newsroom.
Interested in partnering with us? Get in touch
If you are a Payment Services Provider authorised in the UK looking for wholesale payments and account services.
Send an email to help@starlingbank.com
Please visit our how to complain page