Before you get in touch, try visiting our support hub – you could find the answer you’re looking for. Get support with money worries, big life changes, fraud, and more. We’re here to help.
If you’re a Starling customer, the fastest way to contact us is via the app. Or if you prefer, call us on 020 7930 4450 or pop over an email to help@starlingbank.com. Either way, we’re here 24/7.
If you’re reaching out via the app: Log in to your app, tap the menu icon in the top right corner, tap ‘Help’ and then ‘Talk to Starling’. You’ll then be able to send us a message or start a live chat session.
Can’t access the app? Find out what to do if you’ve lost your phone or have been locked out of it.
If you're reporting fraud, please contact us in app or over the phone so we can look into this as soon as possible.
Let us know if you’d like to receive information in another format, such as large print, braille or audio.
Ping your questions over to us at help@starlingbank.com, and we’ll get back to you as soon as possible. Please don’t include any personal or account details in your email.
Card gone missing? Lock or cancel it instantly in the app.
SignVideo gives customers who would like to talk to us using British Sign Language (BSL) access to an online interpreter service. Please visit our FAQs here for more information.
If you have trouble speaking or hearing on the phone, you can use Relay UK’s service to talk to us. They offer confidential text-to-speech and speech-to-text services via the Relay UK app or a textphone. Just dial 18001 followed by the Starling Bank number you want to call.
If you have a press or media enquiry contact us through our newsroom.
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If you are a Payment Services Provider authorised in the UK looking for wholesale payments and account services.
Send an email to help@starlingbank.com
Please visit our how to complain page