Take a look at our detailed FAQ help centre topics

Open help centre

Before you dial/type/prepare your phone voice, the answers to your questions might already be in our help centre.

Open help centre

Contact Starling

If you’re an existing customer, the fastest way to contact us is via the Starling app. Log into your app, tap the menu icon in the top right corner, tap ‘Help’ and then ‘Talk to Starling’. You’ll then have these options:

  • Chat with us - start a live chat session
  • If it’s not urgent, send us a message - type and send your query and our team will respond as soon as possible

Can’t access the app? Find out what to do if you’ve lost your phone or have been locked out of it.

Email

Ping your questions over to us at help@starlingbank.com, and we’ll get back to you as soon as possible. Please don’t include any personal or account details in your email.

Lost & stolen cards

Card gone missing? Lock or cancel it instantly in the app.

Media enquiries

If you have a press or media enquiry contact us through our newsroom.

Journalist enquiries

Speaking invitations

Partnership enquiries

Interested in partnering with us? Get in touch

Accountancy partnerships

Brand partnerships

Lending partnerships

Payment Services

If you are a Payment Services Provider authorised in the UK looking for wholesale payments and account services.

Contact the Banking Services team

Write to us

3rd Floor,
2 Finsbury Ave,
London,
EC2M 2PP

Apply for a Starling bank account today and enjoy app-based banking at its best.

Start your application