Frequently asked questions

Before you dial/type/prepare your phone voice, the answers to your questions might already be in our help centre.

Read our coronavirus help and support content.

If you think you’ve been a victim of fraud or a scam we recommend contacting us using the chat feature in-app or on our website.

Go to our help centre

Supporting the needs of all our customers is very important to us. If you are experiencing money worries, dealing with a life event, or need help managing your day-to-day money better please take a look at our support information.

App chat

Opening up the chat inside your app is the fastest way to get through because we have your details already.

Start a live chat

Click on the icon at the bottom right of this screen to start a Live Chat with the team.


Ping your questions over to us at, and we’ll get back to you usually within two hours.

Lost & stolen cards

Card gone missing? Lock or cancel it instantly in the app – or if you don’t have access to it at the moment, give us a call on 0207 930 4450. This number also works if you’re calling from abroad.

Media enquiries

If you have a press or media enquiry contact us through our newsroom.

Journalist enquiries

Partnership enquiries

Interested in partnering with us? Get in touch by emailing

Partnership enquiries