Starling Bank grew out of a desire to create a new kind of bank and to make banking more inclusive by putting customer needs first. For us, good business and ethics go hand in hand. We believe that businesses should be aware of their social, economic and environmental impact and their responsibilities to pursue the social good.

This policy outlines how our values and ethics shape our business and the way we work.

At the core of our value system is a belief in transparency, fairness and inclusion. This means no hidden or rip-off fees and no hard sell. It also means listening to our customers.

Workplace culture

We are committed to providing a workplace culture that reflects our values of fairness, equity, inclusion, compassion and non-discrimination. Our employees should be - and feel - safe from harassment and bullying. They should be - and feel - free to discuss concerns about our operations internally to their line manager or externally without fear of consequences.

Living Wage

We are a Living Wage Employer and are committed to paying our employees a wage that meets the costs of living, not just the government minimum.

Supply chain/Partners

We are committed to developing business relationships with high quality suppliers and partners who themselves are committed to operating under ethical and environmental standards equivalent to our own - including in the fair treatment of customers, employees and other stakeholders.

People in circle with team fist pump

Ethical banking

We do not provide banking services to organisations that use excessive power to systemically promote public behaviour that is harmful to individuals, groups or to the whole of society in order to maximise their own profits. This may include, for example, arms manufacturers and tobacco companies. We do not invest in such organisations or take investment from them.

We will be transparent about where we invest our customers’ money.

We will maintain best-in-class processes to detect fraud and money-laundering.

Treating customers fairly

We commit to:

Technology for Good

We recognise that digital technologies including artificial intelligence, the internet of things and blockchain, as well as technologies yet to be invented, have the potential to be a force for good, reducing inequalities, saving resources, eradicating disease and promoting economic and educational advancement. But we also recognise they can have harmful impacts. We therefore commit to do what we can to:

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Environment

We are committed to the pursuit of ecological sustainability and to combating climate change. As a branchless, digital and largely paperless bank built in the cloud, we endeavour to protect the natural environment through practising energy and resource efficiency, recycling and using sustainable waste management.

Politics

We will never donate to a political party, politician or party political campaign group.

Campaigns

We are committed to using our voice to stand up for causes related to our business in line with our values and ethics. This includes our campaign to #MakeMoneyEqual, aimed at treating all customers fairly, and other work to improve financial literacy.

Volunteering

Employees will be allowed 16 hours paid leave per year to undertake a volunteering activity of their choice.

Tax

We will not do anything in our tax affairs that runs contrary to either the letter or spirit of tax legislation in the UK and any other country in which we are liable for tax.

Board members

We will strive to draw our board and senior management team from a diverse pool with the express purpose of establishing a varied mix of skills, experience and outlook. Board members will be screened for conflicts of interest and relationships with companies that do not meet our values and ethics.

Bike holding two bags with plants