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Securing your app
Passport or UK driving licence
To apply for a Starling current account we ask you to share an identity document with us so that we verify the details you have provided to open your account. By doing this we can check that the identification is genuine and it will help prevent identity fraud in the case that someone else has your details.
When we verify your details in the account application process we will ask you to film a short video of yourself. This way we can ensure you are who you say you are.
If your mobile device has the functionality to store fingerprint or facial biometric data you can secure access to your app using this. This is unique to the individual and cannot be stolen from the phone even if it is lost or stolen. Apple states that there is a 1 in 50,000 chance of someone being able to access your phone with their fingerprint matching yours, and 1 in 1,000,000 with a facial match. If your phone doesn’t support biometric security you’ll be asked to set up a passcode instead.
To set up payees and authorise payments we will ask you to setup a password, you’ll also be asked for your password to edit your personal information in the app.