Our help centre is designed to be your first port of call whenever you have questions about our products and services. It’s often the quickest way to get the answers you need – from within the app or online.
Here to help
If money worries are getting in the way, you’re navigating a big life change or you’re in a good place to start saving, we’re here to help at every stage.
Having the right documents to hand will help speed up your application.
When you apply for a current account with us, we’ll need proof of identity and proof of your address. As an international student, we accept letters from your university that confirm your term time address.
Your university letter must be from a recognised university, and you must be living at the address on the letter. We’ll need to be able to match your student housing address to the address in your application. If you’re living in a flat, or room number is needed, you’ll need to follow this format:
Line 1: Flat or Room 1
Line 2: 12 Smithe Street
Line 3: Optional
Post Town: Glasgow
Postcode: G1 1AA
We can also accept a tenancy agreement, as long as it is from a solicitor, housing association, local council or letting agency. We can’t accept a private agreement between you and the landlord.
Your tenancy must have already started, and last for a minimum of six months. So for example if today is the 24th August, we wouldn’t be able to accept a tenancy agreement that starts any date after the 24th August.
How we can support you
Worried about money?
If you’re struggling with money and might need more support than usual, talk to us. Our Customer Service team is here to provide dedicated support to help you deal with the unexpected.
Better ways to budget
Read advice from the experts on budgeting, saving and organising your money. Whatever your circumstances, taking charge will help you feel in control.
Time to tackle your debt?
If you have debt concerns, get in touch. Especially if there’s been a change in your circumstances that could impact your repayments.
Big life changes
If you need to change your details due to an exciting life event (such as moving overseas) or inform us of an account holder’s bereavement, our Customer Service team can help.
Fraud and scams
We’re committed to helping our customers keep their money safe. Scammers are always trying something new, so we keep you updated on what to look out for.
- Card payment scams: How to help stay safe
- Call 159 if you suspect a scam
- Scams targeting younger people
- Cost of living scams to watch out for
- Phishing scams: How to protect yourself
- Protecting you from fraud and scams
- Fake text messages and calls: How to stay safe
- Planning a holiday? Watch out for these scams
Help for business owners
Whether it’s loans, missed repayments or dealing with debt, we can help you and your business get back on track.
- Repaying your Bounce Back Loan
- Businesses in liquidation and dissolved businesses
- What happens if I miss a repayment?
- Which PAYG option is right for me?
- What happens to my business credit score if I miss a repayment?
- I’ve missed a repayment on my Recovery Loan – how do I get back on track?
- Apply for a business loan
How can Starling support?
We go above and beyond when it comes to customer service, especially if you're going through a difficult time. Our Specialist Support team is on hand to help.
Budget Planner
Helping you manage your money.
In challenging times, spending knowledge is power.
The Starling budget planner brings your finances into focus, so you know where to cut back – or carry on. Understand where your money goes, so you can set realistic budgets to stay in control, and get closer to your saving goals.
Head to our help centre for:
Personal banking
Joint banking
Tools for transparency
With a rising cost of living, it’s never been more important to see your money clearly. We’re making sure you can, with:
Spending Insights
Get up close and personal with your spending habits – now customisable by date range with 58 categories. Keep tabs on rising costs and see exactly where your money is going.
Bills Manager
Set up a Saving Space for all your essential spending to ring-fence your bills. Is it time to scrap those won’t-be-missed subscriptions? Tally them up in Bills Manager – then decide.
Saving Spaces
Try the digital ‘envelope method’ by dividing up essential spending into Spaces – that could be petrol or household bills. Consider these virtual money pots a safer, smarter alternative to cash stuffing.
Instant spending notifications
See exactly what you’re spending and what’s left. We notify you instantly everytime you pay for something, giving you a real-time balance – and peace of mind.
Need something else?
Contact Starling
If you’re an existing customer, the fastest way to contact us is via the Starling app. Log into your app, tap the menu icon in the top right corner, tap ‘Help’ and then ‘Talk to Starling’. You’ll then have these options:
Chat with us – start a live chat session
If it’s not urgent, send us a message – type and send your query and our team will respond as soon as possible
Can’t access the app? Find out what to do if you’ve lost your phone or have been locked out of it.
