Current account service information

Checking the balance and transactions

Sending money within the UK, including setting up a standing order

Paying in a cheque

Cancelling a cheque

Cash withdrawal in a foreign currency outside the UK

A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds

A direct debit, or allowing someone to collect one or more payments from your account using your debit card number

Third party access to an account, for example under a power of attorney

Problems using internet banking or mobile banking

Reporting a suspected fraudulent incident or transaction

Progress following an account suspension or card cancellation, e.g. following a fraud incident

Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available

Checking the balance and transactions

Sending money within the UK, including setting up a standing order

Sending money outside the UK

Paying in a cheque

Cancelling a cheque

Total number of incidents reported

Incidents affecting telephone banking

Incidents affecting mobile banking

Incidents affecting internet banking