The Financial Conduct Authority requires us to publish the following information about our personal current accounts.
Contact details:
Checking the balance and transactions
✓
✓
×
×
✓
Sending money within the UK, including setting up a standing order
✓
✓
×
×
✓
Paying in a cheque
✓
✓
×
×
✓
Cancelling a cheque
×
×
×
×
×
Cash withdrawal in a foreign currency outside the UK
✓
✓
×
×
✓
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds
✓
✓
×
×
✓
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number
✓
✓
×
×
✓
Third party access to an account, for example under a power of attorney
✓
✓
×
×
✓
Problems using internet banking or mobile banking
✓
✓
×
×
✓
Reporting a suspected fraudulent incident or transaction
✓
✓
×
×
✓
Progress following an account suspension or card cancellation, e.g. following a fraud incident
✓
✓
×
×
✓
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available
✓
✓
×
×
✓
24 hour help?
Telephone
Telephone banking
Internet banking
Mobile banking
Checking the balance and transactions
✓
✓
×
×
✓
Sending money within the UK, including setting up a standing order
✓
✓
×
×
✓
Paying in a cheque
✓
✓
×
×
✓
Cancelling a cheque
×
×
×
×
×
Cash withdrawal in a foreign currency outside the UK
✓
✓
×
×
✓
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds
✓
✓
×
×
✓
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number
✓
✓
×
×
✓
Third party access to an account, for example under a power of attorney
✓
✓
×
×
✓
Problems using internet banking or mobile banking
✓
✓
×
×
✓
Reporting a suspected fraudulent incident or transaction
✓
✓
×
×
✓
Progress following an account suspension or card cancellation, e.g. following a fraud incident
✓
✓
×
×
✓
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available
✓
✓
×
×
✓
Checking the balance and transactions
24/7
×
×
24/7
Sending money within the UK, including setting up a standing order
24/7
×
×
24/7
Sending money outside the UK
24/7
×
×
24/7
Paying in a cheque
×
×
×
×
Cancelling a cheque
×
×
×
×
Telephone
Telephone banking
internet banking
mobile banking
Checking the balance and transactions
24/7
×
×
24/7
Sending money within the UK, including setting up a standing order
24/7
×
×
24/7
Sending money outside the UK
24/7
×
×
24/7
Paying in a cheque
×
×
×
×
Cancelling a cheque
×
×
×
×
Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account.
We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
Total number of incidents reported
0
0
Incidents affecting telephone banking
n/a
n/a
Incidents affecting mobile banking
0
0
Incidents affecting internet banking
n/a
n/a
In the 3 months between 1 October 2018 and 31 December 2018
In the 12 months between 1 January 2018 and 31 December 2018
Total number of incidents reported
0
0
Incidents affecting telephone banking
n/a
n/a
Incidents affecting mobile banking
0
0
Incidents affecting internet banking
n/a
n/a
Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we’re also required to publish a summary of our complaints data.
We are not required to publish a summary of our complaints data for the most recent six month period.
The Financial Ombudsman Service publishes its complaints data on firms every six months. Its most recent publication does not contain any data relating to us.
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