Independent service quality survey results
Business current accounts
Published August 2023.
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1200 customers of each of the 15 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs). The results represent the view of customers who took part in the survey.
View the full set of results.
The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here.