The Financial Conduct Authority requires us to publish the following information about our business current accounts.
Contact details:
Checking the balance and accessing a transaction history
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
Sending money within the UK, including setting up a standing order
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
Sending money outside the UK
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
Paying in a cheque
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
Cancelling a cheque
24 hour help?
false
Telephone
false
Internet banking
false
Mobile banking
false
Cash withdrawal in a foreign currency outside the UK
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
Third party access to an account, for example under a power of attorney
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
Problems using internet banking or mobile banking
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
Reporting a suspected fraudulent incident or transaction
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
Progress following an account suspension or card cancellation, e.g. following a fraud incident
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available
24 hour help?
true
Telephone
true
Internet banking
false
Mobile banking
true
24 hour help?
Telephone
Internet banking
Mobile banking
Checking the balance and accessing a transaction history
Sending money within the UK, including setting up a standing order
Sending money outside the UK
Paying in a cheque
Cancelling a cheque
Cash withdrawal in a foreign currency outside the UK
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number
Third party access to an account, for example under a power of attorney
Problems using internet banking or mobile banking
Reporting a suspected fraudulent incident or transaction
Progress following an account suspension or card cancellation, e.g. following a fraud incident
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available
Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account.
Checking the balance
Telephone banking
false
Internet banking
24/7
Mobile banking
24/7
Accessing a transaction history
Telephone banking
false
Internet banking
24/7
Mobile banking
24/7
Sending money within the UK
Telephone banking
false
Internet banking
24/7
Mobile banking
24/7
Setting up a standing order
Telephone banking
false
Internet banking
24/7
Mobile banking
24/7
Sending money outside the UK
Telephone banking
false
Internet banking
false
Mobile banking
24/7
Paying in a cheque
Telephone banking
false
Internet banking
false
Mobile banking
24/7 - if £1,000 or less. At this time cheques with a value greater than £1,000 are accepted by post.
Cancelling a cheque
Telephone banking
false
Internet banking
false
Mobile banking
false
Telephone banking
Internet banking
Mobile banking
Checking the balance
24/7
24/7
Accessing a transaction history
24/7
24/7
Sending money within the UK
24/7
24/7
Setting up a standing order
24/7
24/7
Sending money outside the UK
24/7
Paying in a cheque
24/7 - if £1,000 or less. At this time cheques with a value greater than £1,000 are accepted by post.
Cancelling a cheque
Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account.
We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
Total number of incidents reported
In the 3 months between 1 October 2023 and 31 December 2023
0
In the 12 months between 1st January 2023 and 31 December 2023
0
Incidents affecting telephone banking
In the 3 months between 1 October 2023 and 31 December 2023
n/a
In the 12 months between 1st January 2023 and 31 December 2023
n/a
Incidents affecting mobile banking
In the 3 months between 1 October 2023 and 31 December 2023
0
In the 12 months between 1st January 2023 and 31 December 2023
0
Incidents affecting internet banking
In the 3 months between 1 October 2023 and 31 December 2023
0
In the 12 months between 1st January 2023 and 31 December 2023
0
In the 3 months between 1 October 2023 and 31 December 2023
In the 12 months between 1st January 2023 and 31 December 2023
Total number of incidents reported
0
0
Incidents affecting telephone banking
n/a
n/a
Incidents affecting mobile banking
0
0
Incidents affecting internet banking
0
0
Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.
The most recent summary is available on our complaints data page.
The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at https://www.ombudsman-complaints-data.org.uk/
+Information about how to open a business current account
To open any of our accounts a new customer will need to provide us with the documents and information set out in the how to apply for an account page. We may request additional information or documents in individual cases.
You can open a business current account:
+How quickly do we open business current accounts?
We give customers an account number and enable them to start paying into the account:
These figures are based on the time taken from our receiving all the information and documents we ask for on our how to apply for an account page, in a case where we don’t need any further information or documents to open the account.
+How quickly do we give customers a debit card?
Once an account is open, we give customers a debit card:
Note: Starling customers are able to immediately access a virtual card, via their mobile wallet.
+How quickly do customers get internet banking?
+How quickly is an overdraft available?
N/A - Starling does not offer overdrafts as part of the account opening process. Once the account is fully opened, customers are able to apply for an overdraft.
+How quickly do we replace debit cards which have been lost, stolen or stopped?
We replace debit cards:
Note: Starling customers are able to immediately access a virtual card, via their mobile wallet.