The Financial Conduct Authority requires us to publish the following information about our business current accounts.

How and when you can contact us to ask about the following things

Contact details:

Checking the balance and transactions

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Sending money within the UK, including setting up a standing order

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Sending money outside the UK

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Paying in a cheque

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Cancelling a cheque

24 hour help?

×

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Cash withdrawal in a foreign currency outside the UK

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

A direct debit, or allowing someone to collect one or more payments from your account using your debit card number

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Third party access to an account, for example under a power of attorney

24 hour help?

×

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Problems using internet banking or mobile banking

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Reporting a suspected fraudulent incident or transaction

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Progress following an account suspension or card cancellation, e.g. following a fraud incident

24 hour help?

Telephone

×

Telephone banking

×

Internet banking

×

Mobile banking

×

Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available

24 hour help?

We do not offer BCA overdrafts at this time

Telephone

We do not offer BCA overdrafts at this time

Telephone banking

×

Internet banking

×

Mobile banking

We do not offer BCA overdrafts at this time

24 hour help?

Telephone

Telephone banking

Internet banking

Mobile banking

Checking the balance and transactions

×

×

×

×

Sending money within the UK, including setting up a standing order

×

×

×

×

Sending money outside the UK

×

×

×

×

Paying in a cheque

×

×

×

×

Cancelling a cheque

×

×

×

×

×

Cash withdrawal in a foreign currency outside the UK

×

×

×

×

A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds

×

×

×

×

A direct debit, or allowing someone to collect one or more payments from your account using your debit card number

×

×

×

×

Third party access to an account, for example under a power of attorney

×

×

×

×

×

Problems using internet banking or mobile banking

×

×

×

×

Reporting a suspected fraudulent incident or transaction

×

×

×

×

Progress following an account suspension or card cancellation, e.g. following a fraud incident

×

×

×

×

Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available

We do not offer BCA overdrafts at this time

We do not offer BCA overdrafts at this time

×

×

We do not offer BCA overdrafts at this time

How and when you can use your bank account to do the following things

Checking the balance and transactions

Telephone

24/7

Telephone banking

×

internet banking

×

mobile banking

24/7

Sending money within the UK, including setting up a standing order

Telephone

×

Telephone banking

×

internet banking

×

mobile banking

24/7

Sending money outside the UK

Telephone

×

Telephone banking

×

internet banking

×

mobile banking

24/7

Paying in a cheque

Telephone

Cheques can be paid in via post only, at this time

Telephone banking

×

internet banking

×

mobile banking

Cheques can be paid in via post only, at this time

Cancelling a cheque

Telephone

×

Telephone banking

×

internet banking

×

mobile banking

×

Telephone

Telephone banking

internet banking

mobile banking

Checking the balance and transactions

24/7

×

×

24/7

Sending money within the UK, including setting up a standing order

×

×

×

24/7

Sending money outside the UK

×

×

×

24/7

Paying in a cheque

Cheques can be paid in via post only, at this time

×

×

Cheques can be paid in via post only, at this time

Cancelling a cheque

×

×

×

×

Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account.

Information about operational and security incidents

We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.

Total number of incidents reported

In the 3 months between 1 July 2018 and 30 September 2018

0

In the 12 months between 1 October 2017 and 30 September 2018

0

Incidents affecting telephone banking

In the 3 months between 1 July 2018 and 30 September 2018

n/a

In the 12 months between 1 October 2017 and 30 September 2018

n/a

Incidents affecting mobile banking

In the 3 months between 1 July 2018 and 30 September 2018

0

In the 12 months between 1 October 2017 and 30 September 2018

0

Incidents affecting internet banking

In the 3 months between 1 July 2018 and 30 September 2018

n/a

In the 12 months between 1 October 2017 and 30 September 2018

n/a

In the 3 months between 1 July 2018 and 30 September 2018

In the 12 months between 1 October 2017 and 30 September 2018

Total number of incidents reported

0

0

Incidents affecting telephone banking

n/a

n/a

Incidents affecting mobile banking

0

0

Incidents affecting internet banking

n/a

n/a

Complaints data

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we’re also required to publish a summary of our complaints data.

We are not required to publish a summary of our complaints data for the most recent six month period.

The Financial Ombudsman Service publishes its complaints data on firms every six months. Its most recent publication does not contain any data relating to us.