Supporting the needs
of all our customers
Supporting the needs
of all our customers
If you are experiencing money worries
Dealing with the unexpected
Money worries? Struggling to make loan repayments? We want to help. Our Customer Service team is here to provide dedicated support to help you deal with the unexpected.
Additional help and support
Money Helper – free and impartial money advice, also providing a list of free debt advice services.
Debt Advice Foundation – national debt advice and education charity, offering free and confidential support and advice to anyone worried about debt.
StepChange – debt charity providing expert advice, support and solutions to help manage debt.
If you are dealing with a major life event
Contacting us
You can contact us anytime in-app, by telephone or via email – whichever works best for you.
Specialist support
We want to help. Our Customer Service team can provide dedicated support to your situation.
Other life events
We’d love to try and help – if you’d like to talk, get in touch with our Customer Service team.
Bereavement
Please call our Customer Service team, who will help get things in order during this difficult time;
We understand that funerals can cost a lot. If you need to access funds from the account of the person who has died to pay for funeral costs, we’ll be able to help you do that.
How we can help you manage your day-to-day money better
Helping you understand your money
To help you stay in control of your money, the Starling Bank app offers real-time notifications and spending insights. View your personal account features.
Our Budget Planner gives you an overview of your finances in a clear, easy-to-understand way.
Helping you develop your financial skills
You’ll find a whole range of financial expertise and guidance over on the Starling Blog.
Problem with Gambling? You can self-exclude from within your app, using our Gambling block feature.
Got a question?
Got a question about your account, feature or a specific transaction? Get in touch with our Customer Service Team.
If you have a disability, physical or mental health condition
Accessing cash
You can access cash via any ATM with the MasterCard logo. You can deposit and withdraw cash at any Post Office.
Using your account
Take a look at our published Current Account service information.
The Starling Bank app is available for both IOS and Android devices, via the Apple App Store and Google Play Store.
Accessing information
If you have an accessibility request, would like some extra support or wish to talk to us about a disability or impairment, get in-touch with our specialist team. We’re here to help.
If you have a general question about your account, get in touch with our Customer Service team. Life event support information.
Allowing someone else to help you use your account
We are working on developing more functionality to allow you to give access to your account to someone you trust.
Got a question?
You can contact us anytime in-app, by telephone or via email - whichever works best for you.