If you have a current account with us, this table shows the key ways of supporting you when you need us.

How we can help you if you are experiencing money worries

Dealing with the unexpected

Support

Money worries? Struggling to make loan repayments? We want to help. Our Customer Service team is here to provide dedicated support to help you deal with the unexpected.

Additional help and support

Support

Money Advice Trust – free & impartial money advice, also providing a list of free debt advice services.

Debt Advice Foundation – national debt advice and education charity, offering free & confidential support and advice to anyone worried about debt.

StepChange – debt charity providing expert advice, support and solutions to help manage debt.

Support

Link

Dealing with the unexpected

Money worries? Struggling to make loan repayments? We want to help. Our Customer Service team is here to provide dedicated support to help you deal with the unexpected.

Additional help and support

Money Advice Trust – free & impartial money advice, also providing a list of free debt advice services.

Debt Advice Foundation – national debt advice and education charity, offering free & confidential support and advice to anyone worried about debt.

StepChange – debt charity providing expert advice, support and solutions to help manage debt.

How we can help you deal with a major life event

Contacting us

Support

You can contact us anytime in-app, by telephone or via email – whichever works best for you.

Specialist support

Support

We want to help. Our Customer Service team can provide dedicated support to your situation.

Bereavement

Support

Please call our Customer Service team, who will help get things in order during this difficult time;

We understand that funerals can cost a lot. If you need to access funds from the account of the person who has died to pay for funeral costs, we’ll be able to help you do that.

Other life events

Support

We’d love to try and help – if you’d like to talk, get in touch with our Customer Service team.

Support

Link

Contacting us

You can contact us anytime in-app, by telephone or via email – whichever works best for you.

Specialist support

We want to help. Our Customer Service team can provide dedicated support to your situation.

Bereavement

Please call our Customer Service team, who will help get things in order during this difficult time;

We understand that funerals can cost a lot. If you need to access funds from the account of the person who has died to pay for funeral costs, we’ll be able to help you do that.

Other life events

We’d love to try and help – if you’d like to talk, get in touch with our Customer Service team.

How we can help you manage your day-to-day money better

Helping you understand your money

Support

To help you stay in control of your money, the Starling Bank app offers real time notifications and spending insights.

Got a question about your account, feature or a specific transaction? Get in-touch with our Customer Service team.

Helping you develop your financial skills

Support

Keep track of your money with a real time balance, instant payment alerts and helpful spending insights.

You’ll find a whole range of financial expertise and guidance over on the Starling blog.

Problem with Gambling? You can self-exclude from within your app, using our Gambling Block.

Support

Link

Helping you understand your money

To help you stay in control of your money, the Starling Bank app offers real time notifications and spending insights.

Got a question about your account, feature or a specific transaction? Get in-touch with our Customer Service team.

Helping you develop your financial skills

Keep track of your money with a real time balance, instant payment alerts and helpful spending insights.

You’ll find a whole range of financial expertise and guidance over on the Starling blog.

Problem with Gambling? You can self-exclude from within your app, using our Gambling Block.

Support you may find useful if you have a disability or a physical or mental health condition

Accessing cash

Support

You can access cash via any ATM with the MasterCard logo.

You can access cash at any Post Office

If you have any questions about accessing cash, get in-touch with our Customer Service team.

Using your account

Support

Take a look at our published Current Account service information.

The Starling Bank app is available for both IOS and Android devices, via the Apple App Store and Google Play Store.

Accessing information

Support

If you have an accessibility request, would like some extra support or wish to talk to us about a disability or impairment, get in-touch with our specialist team. We’re here to help.

If you have a general question about your account, get in touch with our Customer Service team.

Allowing someone else to help you use your account

Support

We are working on developing more functionality to allow you to give access to your account to someone you trust.

Link

Ways to interact with us

Support

Contact our Customer Service team via in-app chat, telephone or email, 24/7.

Support

Link

Accessing cash

You can access cash via any ATM with the MasterCard logo.

You can access cash at any Post Office

If you have any questions about accessing cash, get in-touch with our Customer Service team.

Using your account

Take a look at our published Current Account service information.

The Starling Bank app is available for both IOS and Android devices, via the Apple App Store and Google Play Store.

Accessing information

If you have an accessibility request, would like some extra support or wish to talk to us about a disability or impairment, get in-touch with our specialist team. We’re here to help.

If you have a general question about your account, get in touch with our Customer Service team.

Allowing someone else to help you use your account

We are working on developing more functionality to allow you to give access to your account to someone you trust.

Ways to interact with us

Contact our Customer Service team via in-app chat, telephone or email, 24/7.