If you have a current account with us, this table shows the key ways of supporting you when you need us.
Supporting the needs of all our customers
How we can help you if you are experiencing money worries
Dealing with the unexpected
Support
Money worries? Struggling to make loan repayments? We want to help. Our Customer Service team is here to provide dedicated support to help you deal with the unexpected.
Additional help and support
Support
Money Advice Trust – free & impartial money advice, also providing a list of free debt advice services.
Debt Advice Foundation – national debt advice and education charity, offering free & confidential support and advice to anyone worried about debt.
StepChange – debt charity providing expert advice, support and solutions to help manage debt.
Link
Money Advice Service
www
.debtadvicefoundation.org, Debt Advice Foundation
StepChange
Support
Link
Dealing with the unexpected
Money worries? Struggling to make loan repayments? We want to help. Our Customer Service team is here to provide dedicated support to help you deal with the unexpected.
Additional help and support
Money Advice Trust – free & impartial money advice, also providing a list of free debt advice services.
Debt Advice Foundation – national debt advice and education charity, offering free & confidential support and advice to anyone worried about debt.
StepChange – debt charity providing expert advice, support and solutions to help manage debt.
Money Advice Service
www
.debtadvicefoundation.org, Debt Advice Foundation
StepChange
How we can help you deal with a major life event
Contacting us
Support
You can contact us anytime in-app, by telephone or via email – whichever works best for you.
Link
Specialist support
Support
We want to help. Our Customer Service team can provide dedicated support to your situation.
Bereavement
Support
Please call our Customer Service team, who will help get things in order during this difficult time;
We understand that funerals can cost a lot. If you need to access funds from the account of the person who has died to pay for funeral costs, we’ll be able to help you do that.
Other life events
Support
We’d love to try and help – if you’d like to talk, get in touch with our Customer Service team.
Support
Link
Contacting us
You can contact us anytime in-app, by telephone or via email – whichever works best for you.
Specialist support
We want to help. Our Customer Service team can provide dedicated support to your situation.
Bereavement
Please call our Customer Service team, who will help get things in order during this difficult time;
We understand that funerals can cost a lot. If you need to access funds from the account of the person who has died to pay for funeral costs, we’ll be able to help you do that.
Other life events
We’d love to try and help – if you’d like to talk, get in touch with our Customer Service team.
How we can help you manage your day-to-day money better
Helping you understand your money
Support
To help you stay in control of your money, the Starling Bank app offers real-time notifications and spending insights.
Got a question about your account, feature or a specific transaction? Get in-touch with our Customer Service team.
Link
Helping you develop your financial skills
Support
Keep track of your money with a real-time balance, instant payment alerts and helpful spending insights.
You’ll find a whole range of financial expertise and guidance over on the Starling blog.
Problem with Gambling? You can self-exclude from within your app, using our Gambling Block.
Support
Link
Helping you understand your money
To help you stay in control of your money, the Starling Bank app offers real-time notifications and spending insights.
Got a question about your account, feature or a specific transaction? Get in-touch with our Customer Service team.
Helping you develop your financial skills
Keep track of your money with a real-time balance, instant payment alerts and helpful spending insights.
You’ll find a whole range of financial expertise and guidance over on the Starling blog.
Problem with Gambling? You can self-exclude from within your app, using our Gambling Block.
Support you may find useful if you have a disability or a physical or mental health condition
Accessing cash
Support
You can access cash via any ATM with the MasterCard logo.
You can access cash at any Post Office
If you have any questions about accessing cash, get in-touch with our Customer Service team.
Using your account
Support
Take a look at our published Current Account service information.
The Starling Bank app is available for both IOS and Android devices, via the Apple App Store and Google Play Store.
Accessing information
Support
If you have an accessibility request, would like some extra support or wish to talk to us about a disability or impairment, get in-touch with our specialist team. We’re here to help.
If you have a general question about your account, get in touch with our Customer Service team.
Allowing someone else to help you use your account
Support
We are working on developing more functionality to allow you to give access to your account to someone you trust.
Link
Ways to interact with us
Support
Contact our Customer Service team via in-app chat, telephone or email, 24/7.
Link
Support
Link
Accessing cash
You can access cash via any ATM with the MasterCard logo.
You can access cash at any Post Office
If you have any questions about accessing cash, get in-touch with our Customer Service team.
Using your account
Take a look at our published Current Account service information.
The Starling Bank app is available for both IOS and Android devices, via the Apple App Store and Google Play Store.
Accessing information
If you have an accessibility request, would like some extra support or wish to talk to us about a disability or impairment, get in-touch with our specialist team. We’re here to help.
If you have a general question about your account, get in touch with our Customer Service team.
Allowing someone else to help you use your account
We are working on developing more functionality to allow you to give access to your account to someone you trust.
Ways to interact with us
Contact our Customer Service team via in-app chat, telephone or email, 24/7.