The coronavirus outbreak has affected all of us and every day the media is full of new reports. So we wanted to share with you how Starling Bank is here to support you through these difficult times.
First off, we want you to know that we have everything in place to keep the bank running as smoothly as ever, and to keep you going about your normal business and keep your money safe. We’re here to reassure you that at least for your money, it’s business as usual.
As always, you can manage your finances from the Starling app, and our customer service is here for you 24/7.
Here’s what we’re doing at Starling to make sure we can provide you and your money with the support needed.
Starling is a fully digital bank and that’s been our way of life since we started off. That means of course for us, that moving to remote working is pretty seamless. Our biggest remote working challenges are perhaps making sure staff get some exercise outside during the day and don’t attend video calls in PJs. Here are a few tips on how to work from home effectively.
Support and advice
Starling is here to support all customers, business and personal. We’re keeping a close eye on how the coronavirus is affecting people and, to meet people’s needs, we’ll be publishing articles offering support and advice. Last week, we took a look at the questions that customers have asked us on travel. We answered some of the most common travel concerns in a blog post.
Over the next few days and weeks we’ll publish advice on how to help stay safe from fraudsters who are using the coronavirus outbreak to scam people. Remember if something doesn’t seem quite right, always stop and think before you act. Don’t proceed unless you are very sure and don’t hesitate to get in contact with us if you need.
We’ll also share tips for small businesses and freelancers on how to cope with the current challenges.
Banking from your home or out and about
If you can’t leave your house, the Starling app provides you with full access to your banking. Whether you are at home or out and about, you are in control. The useful money management features on your app include:
- 24/7 customer service
- Real-time notifications for your transactions
- High-value payments (£25,000 - £250,000)
- Easy bill payments
- Spending Insights
And of course access to a whole range of services from our partners in the Starling Marketplace, with everything from investments to insurance, credit scores to pensions.
We’ve put in place robust measures to ensure that we can continue providing customer support via chat or in-app, 24/7.
We are all affected by the coronavirus, but for some of us this may mean an especially hard strain on the finances.
If you are experiencing challenges in managing your finances with Starling, please reach out to our customer support team. As usual, our specialist support teams are ready to deal with all issues on a case by case basis.
Contactless limit increase
From 1st April 2020, the contactless limit will go up from £30 to £45. We hope this will help reduce the need for physical contact through cash or physical pin devices in shops. Retailers will be rolling out this change over the next few weeks.
Starling Bank is here for you
Starling will continue to support your financial needs, just as we always do. Our teams are keeping a close eye on the situation as it evolves but whatever happens, we want you to know that everything is in place at Starling to help you stay in control of your money with us.