Last updated: June 2026

Next review: December 2026

We’re committed to making sure our customers can access their account in a way that works for them. We know everyone has different access needs – whether it’s using assistive technology like screen readers, or needing to zoom in closely on certain information. This is why we’re always improving the accessibility of our app, online banking and website.

This statement applies to:

For each of these areas, we’ll tell you about:

Quick links

Starlingbank.com

(including help.starlingbank.com)

The standards we aim to meet

We aim to meet the Web Content Accessibility Guidelines 2.2 (WCAG) at AA level across our website.

Areas for improvement and things we’re working on

Decorative images

Some decorative images on our website may have alt text which is read out by screen readers instead of being skipped over.

• We’re working on removing the alt text from these decorative images.

Descriptive links

Some links text may lack a clear description of their purpose and might be harder to understand in isolation.

• We’re regularly reviewing the links on our website to update them to be more descriptive.

Images of text

Some images may include text. If an image does include text we aim to make sure that the text doesn’t have essential or important information.

• We’re working to remove all images that contain text. This doesn’t include images of the app or that are decorative.

Unfamiliar terms and acronyms

Some terms and acronyms are not explained when they’re first used on the page.

• We understand there can be a lot of financial jargon in banking information. So as much of our content as possible is written by dedicated writers who aim to make sure information is written in an accessible way. But we also regularly check our website and update content where needed to improve readability.

Headings and subheadings

Some headings and subheadings may not be descriptive of the information that follows them.

Online banking

The standards we aim to meet

We aim to meet the Web Content Accessibility Guidelines 2.2 (WCAG) to AA level on our online banking site.

Areas for improvement and things we’re working on

Keyboard support

We’ve improved our keyboard support to make it easier to move around the page.

• We’ll be adding a skip link in the future so customers can skip to the main content on the page.

Zooming

Zooming the browser is supported up to 200%. However when zoomed to higher levels, the header can obscure the page.

• We’re working on supporting zoom levels up to 400%.

Contrast

Some areas of online banking, for example some text and border colours used on form elements, may not have enough contrast.

• We aim to meet contrast standards across online banking, and we’ve made progress to achieve this. We’re continuing to review and address areas throughout online banking where there isn’t enough contrast.

iOS app

The standards we aim to meet

We aim to follow Apple’s Human Interface Guidelines standards and best practices for accessibility.

Areas for improvement and what we’re working on

Text resizing

At the moment, text resizing is only partly supported in the iOS app.

• We’re working to increase text resizing up to 200%.

• If you prefer to use a bigger screen to manage your money, you can log into online banking using your laptop or desktop computer, where zoom is supported up to 200%.

Colour contrast

Some areas of the iOS app, for example some text and border colours used on form elements, may not have enough contrast.

• We aim to meet contrast standards across our app, and we’ve made progress to achieve this. We’re continuing to review and address areas throughout the app where there isn’t enough contrast.

VoiceOver

Sometimes VoiceOver doesn’t announce error messages and notifications.

• We’ve made lots of improvements for VoiceOver recently, so that VoiceOver users can perceive the content on the screen, and read it in a logical order.

• However some newly added content and error messages are not announced when they appear visually. Please bear with us while we’re working on fixing this.

• In the meantime, you may need to swipe up the screen to hear this new content.

Error message text size  

Currently some longer error messages are shown in a small text size.

• We’re working on addressing this issue throughout the app, following best practice on text size to improve readability for users.

Things we aren’t working on

Orientation

We don’t support landscape mode when our app is used on an iPhone but both landscape and portrait modes are fully supported on iPad.

Android app

The standards we aim to meet

We aim to follow Google’s Material Design standards and best practices for accessibility.

Areas for improvement and what we’re working on

TalkBack

Sometimes TalkBack doesn’t announce error messages and notifications.

• We’ve made lots of improvements for TalkBack recently, so that TalkBack users can perceive the content on the screen, and read it in a logical order.

• However some newly added content and error messages are not announced when they appear visually. Please bear with us while we’re working on fixing this.

• In the meantime, you may need to swipe up the screen to hear this new content.

Larger text sizes

Some screens in the Android app don’t display correctly when larger text sizes are being used, with some text being obscured by buttons, or cut off. 

• We’ve already fixed several app screens where this happens, and we’re working on fixing the remaining ones.  

• If you prefer to use a bigger screen to manage your money, you can log into online banking using your laptop or desktop computer, where zoom is supported up to 200%.

Colour contrast

Some areas of the Android app, for example some text and border colours used on form elements, may not have enough contrast.

• We aim to meet contrast standards across our app, and we’ve made progress to achieve this. We’re continuing to review and address areas throughout the app where there isn’t enough contrast.

Things we aren’t working on

Orientation

We don’t support landscape mode for the Android app, you can only use portrait mode.

Accessibility support in the app

While we work hard to make your experience of Starling as usable as possible, many people can benefit from customising their devices to suit their needs – for example, increasing text sizes, changing colour contrasts and turning on additional settings. 

To help you navigate and use the Starling app more easily, we have a Customisation and Accessibility section in the app. It has guidance on how to turn on and use different accessibility settings on your mobile device.  

To find this guidance:

In this section of the app, you can also:

We also recommend reading AbilityNet’s simple how-to guides on making your mobile, desktop computer and tablet devices easier to use. 

Contact us

Your feedback helps us build a better bank for everyone. You can send us your ideas or feedback on how to make Starling more accessible. The quickest way to do this is by heading to the Help section in the app.

To find this: 

If you need any additional help, our UK customer support team is here 24/7. For a full list of how to contact us, including using SignVideo and RelayUK, go to our contact page.