As the pace of technological change increases, ethical challenges take on new dimensions. Our latest episode of the Starling Podcast considers some tricky questions around ethics in technology and how we deal with them at Starling Bank. This episode’s guests (Starling engineers Jamie Coombs and Malin Litwinski) discuss issues such as customer consent and data usage, and how to ensure people know what they are signing up for. We also consider questions around providing for vulnerable customers as well as the ethical considerations that need to be made when using AI and machine learning.
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