What’s happened?

Last night the Exeter-based airline Flybe went into administration after it failed to secure new financial support.

All flights have been cancelled and the Civil Aviation Authority (CAA) is advising customers "not travel to the airport" unless they have arranged an alternative flight.

Flybe also operated a number of codeshare partnerships with international airlines. A codeshare occurs when an airline, in this case Flybe, carries passengers on behalf of another airline that has issued a ticket in its own name. In such cases tickets should read 'operated by Flybe'. Passengers with such an international ticket are being advised to contact that airline to confirm their travel arrangements.

Passengers with tickets for flights operated by Flybe franchise partners (Stobart Air, Eastern Airways, and Blue Islands) should contact that airline to confirm their travel arrangements.

Flybe said the impact of the coronavirus outbreak on demand for air travel was partly to blame for its collapse.

In a statement to the Commons, Transport Minister Kelly Tolhurst, encouraged other airlines to offer 'rescue fares', saying that given the small number of passengers abroad there is 'sufficient capacity on commercial airlines' to return all passengers to the UK.

What customers can do

Customers who have bought a Flybe ticket with their Starling debit card should contact our Customer Service team with their booking confirmation.

You should include booking details such as travel dates, destinations, amounts paid and services purchased.

Any general questions about your Flybe booking should be raised with Customer Service in the Starling app.

Please be aware that fraudsters may contact you asking for your bank account details and offering to help you obtain a refund. Don’t give out any information unless you are certain of the identity of the person asking.

There is no guarantee that a chargeback will be successful. If you have booked through a third party (such as a travel agent) then you should go back to the travel agent who will be able to assist you.

Whilst we are aware this won’t be the case for most customers, you may also be covered if you have an insurance policy, or if you booked through a separate travel company you may also have ATOL protection, this may also be worth checking.

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