Responsible banking, the Starling way.

Policy, partnerships and using tech for good. We’re on a mission to make value-led banking the industry standard.

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Climate change won’t wait.

So neither will we. As a branchless, paperless bank with recycled debit cards – and as a founding member of Tech Zero – we’re greener by design. But our sustainability mission doesn’t stop there.

Find out how

Woman-founded. And it shows.

Our founder Anne is the only woman in British history to start a bank. In the traditionally male industries of finance and tech, women make up 45% of our leadership team, and we’re signed to the Women in Finance charter to improve that every year.

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Partnerships with purpose.

We only ever partner up with brands and suppliers that treat their customers, team and the planet fairly, matching up with our own values (and hopefully yours!)

UEFA Women’s Euro 2022

It’s #OurTime to change the game and champion women’s football.

Kew Gardens

We supported the summer programme at the Royal Botanic Gardens, Kew.

Trillion Trees

For every successful referral, we plant a tree. We’re at 85,000 so far!

Instavolt

Reducing air pollution and encouraging more electric cars on the road.

Tech Zero

A founder member of TechZero: a climate action group for UK tech.

Seat at the table

Sponsoring the climate activist YouTube documentary series.

Women in Tech

Encouraging women to apply for roles at Starling – particularly in engineering.

SportsAid

Supporting five young women football players with a £1k grant!
Current account cards

No hidden fees.

We prefer not to charge fees – and mostly don’t. But if we do, we make it clear how much you’ll pay and what it’s for, up front, so you’ve got all the information to make the right decision for you.

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No banking jargon.

Selling customers products they don’t need? Not really our thing. Plus we make sure the language we use is clear, transparent and inclusive, so you’re never confused, left out or in the dark.

#MakingMoneyEqual

Innovation, meet action. Our first #MakeMoneyEqual mission showed how women and men are spoken to differently about money – and advocated for change. Then we campaigned to get better representation of women in financial imagery. Now we’re taking on the gender play gap in kids!

Read about #MakeMoneyEqual

Using tech for good.

Great technology: great responsibility. We’re committed to sharing what we build equally across society, and minimising our social, economic and environmental impact.

Fighting fraud.

Innovating and educating to fight fraud and money laundering, to protect you (and help you protect yourself).

Data privacy.

Maintaining best-in-class practices to protect your data and personal information – always.

Bias-free banking.

Monitoring our algorithms, technology and language to check we’re free from bias and inclusive to all.

Supportive products.

Money management features, gambling blocks and supporting vulnerable customers (meet our Connected card).

How we invest.

We never invest in businesses that are harmful to individuals, groups or society in general (for example, arms manufacturers, tobacco companies or the fossil fuel industry).

Taking care of the team.

We’re a Living Wage employer, and we’re embracing flexible working, because it works best for our people. We work hard to make sure Starling’s a fair, open and safe working environment with compassion and inclusion at its core.

Diversity isn’t a box to tick.

A different kind of bank needs different kinds of people to build it. That’s how you build something that makes money work for everyone.

We’re a signatory of the If Not Now, When? campaign for Black inclusion, and run an employee-led Diversity & Inclusion forum that works across LGBTQ+, race and ethnicity, mental health and disability.

We’re also a Disability Confident employer, and a member of Neurodiversity in Business, to improve Starling for neurodivergent Starlings and provide better access to neurodivergent talent.

Looking after vulnerable customers.

Inclusive banking means looking after everyone. We ask people with disabilities what they’d like us to build, and run accessibility audits to make sure our app, cards and customer service are accessible for all types of people.

Plus small things can make a big difference. We’ll add notes to an account – with permission – so that our vulnerable customers don’t have to repeatedly explain themselves. And offer kind, patient support when it comes to lending and collections.

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Modern slavery

We have a zero-tolerance stance towards slavery and trafficking, and protect human rights by constantly creating and improving our systems and controls.

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Tax policy

Our tax affairs will always line up with the law in the UK or any other country.

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Charity policy

We support charities and non-profit organisations, and we’re transparent about our donations. Our team receives 16 hours of paid voluntary leave each year.

Apply for a Starling bank account today and enjoy app-based banking at its best.

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