Climate change won’t wait.
So neither will we. As a branchless, paperless bank with recycled debit cards – and as a founding member of Tech Zero – we’re greener by design. But our sustainability mission doesn’t stop there.
We prefer not to charge fees – and mostly don’t. But if we do, we make it clear how much you’ll pay and what it’s for, up front, so you’ve got all the information to make the right decision for you.
Selling customers products they don’t need? Not really our thing. Plus we make sure the language we use is clear, transparent and inclusive, so you’re never confused, left out or in the dark.
We never invest in businesses that are harmful to individuals, groups or society in general (for example, arms manufacturers, tobacco companies or the fossil fuel industry).
A different kind of bank needs different kinds of people to build it. That’s how you build something that makes money work for everyone.
We’re a signatory of the If Not Now, When? campaign for Black inclusion, and run an employee-led Diversity & Inclusion forum that works across LGBTQ+, race and ethnicity, mental health and disability.
We’re also a Disability Confident employer, and a member of Neurodiversity in Business, to improve Starling for neurodivergent Starlings and provide better access to neurodivergent talent.
Inclusive banking means looking after everyone. We ask people with disabilities what they’d like us to build, and run accessibility audits to make sure our app, cards and customer service are accessible for all types of people.
Plus small things can make a big difference. We’ll add notes to an account – with permission – so that our vulnerable customers don’t have to repeatedly explain themselves. And offer kind, patient support when it comes to lending and collections.
We have a zero-tolerance stance towards slavery and trafficking, and protect human rights by constantly creating and improving our systems and controls.
Our tax affairs will always line up with the law in the UK or any other country.
We support charities and non-profit organisations, and we’re transparent about our donations. Our team receives 16 hours of paid voluntary leave each year.