At Starling, our customers are at the centre of everything we do. Our aim is to make it as easy as we can for you to get the help you need, whether it’s for a personal, joint and business account. Our priority is making sure you can get the best out of the features we’ve built and that it’s simple and speedy for you to get help if you’ve forgotten your PIN or want some help making an international payment.
As our customer numbers grow, we’re trying to find ways to improve the support we give you. In the past six months to June 2018, we’ve grown by an average of 20% every month, which is why we’re rapidly increasing the size of our customer service team. In fact, over the last month, 26 people have joined the team, which now has 81 people in total!
Every single member of our customer service team is carefully selected, and everyone spends two weeks doing intensive training before spreading their wings as a fully fledged Starling. Once they’ve graduated, our Starlings will be on hand to answer your phone calls, emails and questions that come through live chat on the app. Building a better bank means building a positive, hardworking and friendly team and we’re very proud of everyone who works here.
A big part of making banking better is answering your questions as quickly as we can. Our team are on hand 24/7 to do just that, and we’ve also made the FAQ section more visible so that if you’ve got a quick question, you’ll be able to find your answer in seconds without having to prep your phone voice or type it out to the team. The updated FAQs were released on Android last week and they’ll be coming to iOS in the next few weeks.