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Introducing: CreditLadder, our new Starling Marketplace partner

12th July 2019

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CreditLadder, our latest partner in the Starling Marketplace, is a groundbreaking company that is changing how credit scores are calculated to give tenants better access to lending. Starling customers will now be able to use rent payments to strengthen their credit score.


It’s a tale familiar to many who form part of ’generation rent’. You have a job, pay your rent on time and have been saving hard for a deposit on your first property. But you can’t get a mortgage because the affordability checks carried out by most lenders are stacked against you.

This is because rent is not widely recognised in credit scores, making it much harder for renters to get a mortgage or take out a car loan. Mortgage payments, on the other hand, help homeowners improve their credit history. Now things are changing, thanks to the emergence of rent reporting services such as those operated by CreditLadder.

Reporting your rent

“CreditLadder reports your rent payments directly to Experian, the UK’s leading credit reference agency,” Sheraz Dar, the company’s chief executive, says. “By making rent count, in the same way mortgage repayments do, we can make a difference to the creditworthiness of millions who are currently under-served by mainstream lenders."

Founded in 2016, the platform has already reported more than £75 million in rent payments. Recently, the company was announced as a final stage winner of the HM Treasury’s Rent Recognition Challenge and became one of 20 companies chosen from nearly 100 applicants to join the HM Treasury-supported Tech Nation programme.

The platform couldn’t be more opportune, as growing numbers of young people are renting their homes for longer periods than their parents did. Only two per cent of people aged 30 years or younger have an ’excellent’ credit score.

This is to do with the ways that credit scores are calculated. You may, for example, be a ’credit virgin’, someone who has never applied for a loan, an overdraft or a credit card, and find it hard to access credit because you’ve got no history of repaying loans. “Between 10 and 12 million people in the UK are classified as ’non lendable’ by mainstream lenders,” Sheraz says.

Paola smiles in a beautiful headshot.
Paola Nyembo, Starling Bank and CreditLadder customer.

Paola Nyembo, 25, a Starling customer, has lived in London for four years and works as a dancer and a waitress. She’s renting in Bethnal Green and in November 2018 joined CreditLadder so that her regular rental payments could be recognised and passed on to Experian and, therefore, added to her credit history.

“I want to build up my credit score and then go from there and see what I can afford to buy in London,” she says.

In the past, Paola admits that she’s made a few ’unwise financial decisions’ and that her credit score is lower than it should be. But with Starling and CreditLadder, she can take steps to improve so that one day, she can get her foot on the property ladder.

How do I sign up to CreditLadder?

To connect with CreditLadder, go to the account menu in your Starling app, tap ’Marketplace’ and then ’browse partners’. CreditLadder is our first partner in the Credit Scores category and is free to use.

On joining, you’ll be asked to fill out some information about yourself, your rental property and your landlord or agent. With your permission, CreditLadder will read and report your rent payments to the credit reference agency Experian.

If you haven’t already, make sure that your rent is set up as a standing order so that the full amount is paid regularly to your landlord. You can set up and edit standing orders directly from the Starling app.

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