We’re here to support our customers with their finances during the coronavirus emergency. Our support includes:

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Connected shopping card for people who are self-isolating

Personal account customers can request a second card connected to their Starling account to help them if they are relying on friends, neighbours and community volunteers to get shopping for them. With a Connected card, limited money can be spent securely in-store on the customer’s behalf without the need to exchange cash or bank details.

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Cheque deposits via our mobile app

Customers can now pay in cheques using their Starling banking app. Cheques up to £1,000 can be deposited by business and personal customers by taking a photo on their smartphone and uploading it via the app, allowing for easier home banking.

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Customer support

Customers with personal loans who are struggling financially as a result of the coronavirus emergency can contact our Customer Service team to discuss the option of a payment holiday for three months.

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Business support eligibility tracker for limited companies and sole traders

We’ve launched an eligibility tracker on our website to help our business customers, including sole traders, understand what financial support they’re entitled to during the outbreak.

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Coronavirus Business Interruption Loan Scheme (CBILS)

We’ve been accredited by the British Business Bank as a lender under the government-backed Coronavirus Business Interruption Loan Scheme (CBILS). This will enable us to provide short term loans between £50,001 and £250,000 to small and medium-sized enterprises. We’re also offering CBILS overdrafts from £50,001 up to £150,000. Both loans and overdrafts are open to applications from limited companies and Limited Liability Partnerships (LLPs).

Bounce Back Loan Scheme

The business Bounce Back Loan Scheme provides access to loans from £2,000 to £50,000. To manage high demand, we’ve opened a BBL interest list. In the first instance, we will be considering applications from established customers using Starling as their primary account. More details on the BBLS.

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Contactless card limit raised

The spending limit for contactless card payments has increased from £30 to £45 cutting the need for physical contact in shops. And you can spend up to £225 before you’ll be asked to enter your card in the machine and enter your PIN (up from £135).

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Dedicated coronavirus information hub

On our blog, we have created a dedicated section for customers to access information, news and updates relating to coronavirus.

Our Customer Service team is here to provide dedicated support to help you deal with the unexpected 24/7 so please do not hesitate to get in touch.

Article updated: 6 July 2022.

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