Contact us

Before you get in touch, try visiting our support hub – you could find the answer you’re looking for. Get support with money worries, big life changes, fraud, and more. We’re here to help.

Go to support hub

Contact Starling

If you’re a Starling customer, the fastest way to contact us is via the app. You can also call us on 020 7930 4450, or send an email to help@starlingbank.com. Either way, we’re here 24/7.

If you’re reaching out via the app:
Log in to your app and tap the menu icon in the top right corner. Then, tap ‘Help’, followed by ‘Talk to Starling’. You’ll then be able to send us a message or start a live chat session.
Can’t access the app?
Find out what to do if you’ve lost your phone or have been locked out.
If you’re reporting fraud:
Please contact us in app or by phone, so we can look into this as soon as possible.
Access for everyone
Let us know if you’d like to receive information in another format, such as large print, braille or audio.

Email

Ping your questions over to us at help@starlingbank.com, and we’ll get back to you as soon as possible. Please don’t include any personal or account details in your email.

Lost & stolen cards

Card gone missing?
Lock or cancel it instantly in the app.

SignVideo

SignVideo gives customers who would like to talk to us using British Sign Language (BSL) access to an online interpreter service.

Visit our FAQs for more information

Replay UK

If you have trouble speaking or hearing on the phone, you can use Relay UK’s service to talk to us. They offer confidential text-to-speech and speech-to-text services via the Relay UK app or a textphone. Just dial 18001 followed by the Starling Bank number you want to call.

Find out more about Relay UK