Raghu Narula

As Chief Customer and Banking Officer, Raghu is responsible for driving customer and commercial growth across the bank’s customer segments - both business and retail - and for overseeing all end-to-end customer journeys, ensuring that we are delivering good outcomes for our customers. 

He joined Starling in 2025 from NatWest Group, where he was Managing Director, Customer Engagement and Distribution. Raghu has more than 20 years of experience across retail, wealth and commercial banking and strategy. As well as working for HSBC as Head of Distribution in the UK, Raghu has also worked across a number of regions globally, helping to build and grow businesses in various stages of development, from initial launch to large-scale transformation.