As Chief Operating Officer, Joe is responsible for customer operations across the bank.
Over the last 20 years, Joe has been working to deliver great customer and business outcomes in a number of roles. Most recently, he was COO at OVO Energy, supporting a team of 7,500 and helping build a reputation for leading customer service. Prior to this, he was the CEO at first direct, and earlier in his career he held leadership roles in retail, finance and telecoms.