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Starling Kite privacy notice
Version 01.02 Effective 17 September 2025
Starling Kite privacy notice
Version 01.02 Effective 17 September 2025
You’re getting your own bank card with Starling – that’s us! Hello!
Before you start using it, we need to tell you what information we need about you, why we need it, and what you can ask us to do. This page tells you all about that!
You can also ask your mum, dad or the person who looks after you to help you read it, and they can find more information on their data on this page.
Important facts you need to know
We collect information about you like your name and date of birth.
We collect a document with your name on it to check you are related to the person who set up your bank card for you.
We collect information about the money you spend.
We collect information about how you use the Starling app.
We use your information so that we can make your app and bank card work properly.
We use information like your name when people send money to you online or on their phones.
We only share your information with people that help us to look after your bank card.
You can ask us to stop collecting and using your information.
But we might have to keep some of your information if the law tells us we have to.
The person who set up your bank card for you will be able to see and use some of your information.
Why we collect information about you
When you have a bank card the bank collects information about you and how you use it.
There are laws that say we have to collect this information to make sure you and your money are safe.
We also need to collect this information as part of setting up and running your bank card and app.
How we collect information about you
We collect information about you from the person who set up your bank card for you and from the bank account that your bank card is connected to.
What information we collect about you
We collect information like your name and date of birth so we know who the bank card belongs to.
We collect a document with your name on it like your passport or birth certificate. This is to check that the person who set up your bank card for you is someone in your family. For example, your mum, dad, or the person who usually looks after you, like your aunty or grandad.
What information we collect when you spend money
When you spend money we collect information about:
the day and time you spent the money
how much money you spent
where you spent the money
The person who set up your bank card can see this information in the Starling app on their phone.
If you have the Starling app on your phone or tablet you can see it too.
We can also see this information so that we can help you if there are any problems with your bank card or app.
What information we collect when you use the Starling app
If you have the Starling app on your phone or tablet we will collect information about:
when you use the app
the instructions the app sends to us
who made your phone or tablet
the technology that makes your phone or tablet work
We use this information to make sure your money is safe. We also use this information to fix problems with the app when things go wrong.
Who we share your information with
We share your information with the people that help us to make and manage your card.
We also share information like your name with other people when they send you money online or on their phones.
If we have to share your information with anyone else we will make sure it is sent in a safe way so it is protected.
How long we keep your information for
As a bank we follow rules that tell us how long we have to keep information about you. These rules say we have to keep information about your bank card and your Kite Space for 6 years after your bank card is closed.
We also keep the photos of your passport or birth certificate that the person who set up your bank card showed us for up to 6 months after your bank card is closed.
If they didn’t finish setting up your bank card, or if we couldn’t give you a bank card, we will keep the photos of your passport or birth certificate for up to 3 months.
Sometimes we have to keep your information for longer if we are told to by the people who set the rules and laws we have to follow.
Who looks after your information
We have someone who is in charge of making sure we look after your information. They are called a Data Protection Officer.
It is their job to make sure we are following the law and that your information is safe.
If they see something is wrong they tell us how to fix it.
The person who set up your bank card can write a letter or email at privacy@starlingbank.com to them if they have any questions.
We also follow rules set by a group of people called the Information Commissioner’s Office. They make sure we use your information in the right way.
What you can ask us to do with your information
You can get the person who set up your bank card to ask us to:
explain what information we have about you
share the information we have about you
change your information if it’s wrong
stop using your information to learn about you
stop moving or copying your information to different places
stop collecting your information
store your information in a special way so that we can’t use it
delete your information
By writing us an email at privacy@starlingbank.com.
But we might not be able to delete some of your information if the law tells us we can’t.
The person who set up your bank card can also tell us if you don’t want to use certain parts of it. We might be able to turn those parts off for you.
What the person who set up your bank card can see and do with your information
To help keep you and your money safe the person who set up your bank card will be able to see and use some of your information.
They can:
see the 4 number code that you need to use your bank card
stop you from taking money out at cash machines
stop you from spending money online
add and take away money from your card
see how much money you spend
lock or unlock your card
order you a new card
set up the Starling app on your phone or tablet
stop you using the app on your phone or tablet
You can also call us on 020 7930 4450, or write us an email at privacy@starlingbank.com if you have any questions. We are always happy to help!