A cookie allows us to distinguish you from other users of our site and recognises your preferences, provides personalised content, security and enables our site to function more efficiently. This helps us to give you the best possible experience when you browse, and also allows us to make our site better for you. We use session and persistent cookies, which are stored on your computer or electronic device unless you object (see below). Session cookies are cookies that expire at the end of your browsing session whereas persistent cookies are stored on your device in-between sessions.

Types of cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or electronic device unless you object (see below). Our website starlingbank.com (“our site”) and each of its web pages and subdomains (including www.starlingbank.com, help.starlingbank.com, settleup.starlingbank.com and app.starlingbank.com) uses two types of cookies: first and third party cookies. First party cookies are cookies set by us, compared to third party cookies which are set by someone other than us and which collects information about you which may be sent to the third party. This helps to distinguish you from other users of our site and gives you the best possible experience when you browse our site, and also allows us to improve our site.

The categories of cookies hosted on our site are known as:

  • ● essential/necessary cookies for running the website. These type of cookies help you to access our site and each of its web pages and subdomains, by enabling basic functions like cookie consent; and

  • ● non-essential cookies including analytical/performance, functionality and targeting cookies. These type of cookies collect anonymous statistics to enable us to improve our site and each of its pages and subdomains; provide you with full functionality of our site (including our third party customer service chat widget and any embedded videos); and third party cookies to collect and build a profile of your interest and show you relevant advertisements on other websites. These types of cookies do not store personal information in itself but are based on a unique identification in your browser and devices which could identify you if combined with other relevant data (see below for more information about third party cookies).

Our online banking website (app.starlingbank.com) only uses essential/necessary cookies.

Third party cookies

We apply the following third party cookies on our website. These categories of cookies are analytical/performance cookies and targeting cookies and you can review the third party cookies policies via the below links.

Zendesk
Google Adwords Conversion Tracking
Google Ads Remarketing
Bing Ads Universal Event Tracking
Bing Conversion Tracking
LinkedIn
Facebook
Snapchat
Exelator
Adswizz
YouTube

Control these cookies

You can change your cookie preference at any time by clicking here. Alternatively, you can restrict the use cookies within your browser, by activating its setting that allows you to refuse all or some cookies. If you have enabled third party persistent cookies on our site before, you will need to visit the third party website to set your privacy choices to decide how your information is used by that third party.

Except for essential/necessary and session cookies, any applicable Starling cookies set by us will expire after 90 days and after this time you will be asked to re-consent to the use of non-essential cookies. Third party and other cookies will expire in accordance with their individual cookie policies.

We may revise this cookie policy at any time by amending this page. Please check it from time to time to take notice of any changes we may make from time to time.

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