A cookie is a small file of letters and numbers that allows us to distinguish you from other users of our site and recognises your preferences, provides personalised content, security and enables our site to function more efficiently. This helps us to give you the best possible experience when you browse, and also allows us to make our site better for you. We use session and persistent cookies, which are stored on your computer or electronic device unless you object (see below). Session cookies are cookies that expire at the end of your browsing session whereas persistent cookies are stored on your device in-between sessions.

Types of cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or electronic device unless you object (see below). Our website www.starlingbank.com (“our site”) and each of its web pages and subdomains (including help.starlingbank.com, settleup.starlingbank.com and app.starlingbank.com) uses two types of cookies: first and third party cookies. First party cookies are cookies set by us, compared to third party cookies which are set by someone other than us. This helps to distinguish you from other users of our site and gives you the best possible experience when you browse our site, and also allows us to improve our site.

The categories of cookie hosted on our site are known as:

  • essential/necessary cookies, which enables core functionality and security features;

  • analytical/performance cookies, which allow us to recognise and count the number of visitors on our site; and

  • targeting cookies, which allows us to recognise the individual pages visited and links followed by users.

They allow us to do a few things, including (but not limited to):

  • Hold session information to improve user experience and track and analyse usage;
  • Count the number of visitors to our site and see how they move around when they’re using it;
  • Provide customised content to be hosted on third party websites; and
  • Store information about your preferences and recognise you when you return to our site.

All of this helps us to make our site better for you. For example, it means we can ensure you find what you’re looking for easily and speed up your searches.

Our online banking website (app.starlingbank.com) only uses essential/necessary cookies.

Third party cookies

We apply the following third party cookies on our website. We have no control over how these cookies work. These categories of cookies are analytical/performance cookies and targeting cookies and you can review the third party cookies policies via the below links.

Zendesk; and TVSquared

Control these cookies

You can change your cookie preference at any time by blocking cookies within your browser, by activating its setting that allows you to refuse all or some cookies. Except for essential/necessary and session cookies, any applicable Starling cookies set by us will expire after 30 days. Third party and other cookies will expire in accordance with their individual cookie policies. We may revise this cookies policy at any time by amending this page. Please check it from time to time to take notice of any changes we may make from time to time.

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