Our cookie policy in brief

A cookie allows us to distinguish you from other users of our site and recognises your preferences, provides personalised content, security and enables our site to function more efficiently. This helps us to give you the best possible experience when you browse, and also allows us to make our site better for you. We use session and persistent cookies, which are stored on your computer or electronic device unless you object (see below). Session cookies are cookies that expire at the end of your browsing session whereas persistent cookies are stored on your device in-between sessions.

 Our full cookie policy

Types of cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or electronic device unless you object (see below). Our website starlingbank.com (“our site”) and each of its web pages and subdomains (including www.starlingbank.com, help.starlingbank.com, settleup.starlingbank.com and app.starlingbank.com) uses two types of cookies: first and third party cookies. First party cookies are cookies set by us, compared to third party cookies which are set by someone other than us and which collects information about you which may be sent to the third party.

The categories of cookies hosted on our site are known as:

  • essential/necessary cookies for running the website. These cookies help you to access our site and each of its web pages and subdomains, by enabling basic functions like cookie consent. These are essential to the web pages and sub domains’ functionality and cannot be disabled by you; and
  • non-essential cookies including analytical/performance, functionality and targeting cookies. These cookies collect anonymous statistics to enable us to improve our site and each of its pages and subdomains; provide you with full functionality of our site; and third party cookies to collect and build a profile of your interest and show you relevant advertisements on other websites. These types of cookies do not store personal information in itself but are based on a unique identification in your browser and devices which could identify you if combined with other relevant data (see below for more information about third party cookies). These cookies will not be set without your permission.

Our online banking website (app.starlingbank.com) only uses essential/necessary cookies.

The table below explains the cookies we use and why.

Essential cookies

advertisingConsent

Provider

Starling Bank

Purpose

Stores the user’s cookie consent state.

Expiration

90 days

analyticsConsent

Provider

Starling Bank

Purpose

Stores the user’s cookie consent state.

Expiration

90 days

m

Provider

Stripe

Purpose

Only used on settleup.starlingbank.com. Stripe is a payment processing service used on settleup.starlingbank.com. These cookies aid in fraud detection.

Expiration

2 years

__stripe_mid

Provider

Stripe

Purpose

Only used on settleup.starlingbank.com. Stripe is a payment processing service used on settleup.starlingbank.com. These cookies aid in fraud detection.

Expiration

1 year

__stripe_sid

Provider

Stripe

Purpose

Only used on settleup.starlingbank.com. Stripe is a payment processing service used on settleup.starlingbank.com. These cookies aid in fraud detection.

Expiration

30 minutes

__cfRuid

Provider

CloudFlare

Purpose

Only used on help.starlingbank.com. Used to detect malicious visitors to our websites and minimises blocking legitimate users.

Expiration

30 days

_cf_bm

Provider

CloudFlare

Purpose

Only used on help.starlingbank.com. Supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots.

Expiration

30 days

Provider

Purpose

Expiration

advertisingConsent

Starling Bank

Stores the user’s cookie consent state.

90 days

analyticsConsent

Starling Bank

Stores the user’s cookie consent state.

90 days

m

Stripe

Only used on settleup.starlingbank.com. Stripe is a payment processing service used on settleup.starlingbank.com. These cookies aid in fraud detection.

2 years

__stripe_mid

Stripe

Only used on settleup.starlingbank.com. Stripe is a payment processing service used on settleup.starlingbank.com. These cookies aid in fraud detection.

1 year

__stripe_sid

Stripe

Only used on settleup.starlingbank.com. Stripe is a payment processing service used on settleup.starlingbank.com. These cookies aid in fraud detection.

30 minutes

__cfRuid

CloudFlare

Only used on help.starlingbank.com. Used to detect malicious visitors to our websites and minimises blocking legitimate users.

30 days

_cf_bm

CloudFlare

Only used on help.starlingbank.com. Supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots.

30 days

Analytical cookies

_ga

Provider

Google

Purpose

Used to distinguish users.

Expiration

2 years

_gid

Provider

Google

Purpose

Used to distinguish users.

Expiration

24 hours

_gat

Provider

Google

Purpose

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named dc_gtm.

Expiration

1 minute

_ga_<container-id>

Provider

Google

Purpose