How we can help

Support with money worries

Many people face financial challenges at the moment, and you may be finding that you need a little more support than usual. It is important not to ignore the situation and to get help sooner rather than later to make sure things do not get any worse.

If you are struggling to repay your overdraft, you can get in touch with our specialist team who will be able to help.

Warning signs of financial difficulty

  • You’re regularly requesting to increase your Starling overdraft limit and/or adding additional borrowing;

  • Struggling to meet your overdraft repayments;

  • You’re worried about money or paying back what you owe;

  • Regularly spending more than you earn, or relying on borrowing;

  • You’re worried about being able to pay your priority bills;

  • A reduction in regular income such as salary or benefits;

  • Deteriorating credit score when reviewing your credit file;

  • You’re being contacted about unpaid bills or missed payments;

Get support from organisations that provide free and impartial debt advice

  • Money Helper - free & impartial money advice offered by the government who have advice and guides to help you improve your finances, tools and calculators to help keep you on track and plan ahead and support over the phone and online

  • StepChange - a debt charity providing expert advice, support and solutions to help manage debt

  • Debt Advice Foundation - a national debt advice and education charity, offering free & confidential support and advice to anyone worried about debt.

  • www.moneyadvicetrust.org Money Advice Trust - a national charity helping people across the UK tackle their debts and manage their money with confidence

  • Citizens Advice - provide free, confidential advice to assist with debt and money worries, benefits, work and legal problems.

How we can help

Our team has experience in helping people deal with financial difficulties and will treat your situation sympathetically. We will take the time to understand your individual circumstances and discuss the options available to you. We can as an example, help you to set up an arrangement to repay your arranged overdraft in a way that is affordable and sustainable based on your current circumstances.

If you are unsure which repayment option suits your needs, the Money Advice Service’s Navigator Tool can help you access the right information

Need support? Please get in touch

You can get in touch with our specialist team:

Customer Services are also on hand to support you 24/7.

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