Business account service information
Business account service information
The Financial Conduct Authority requires us to publish the following information about our business current accounts.
How and when you can contact us to ask about the following things
Contact details:
24 hour help - Telephone, in-app chat, email
Telephone - 020 7930 4450
Mobile banking - In-app chat
24 hour help?
Telephone
Internet banking
Mobile banking
Checking the balance and accessing a transaction history
Sending money within the UK, including setting up a standing order
Sending money outside the UK
Paying in a cheque
Cancelling a cheque
Cash withdrawal in a foreign currency outside the UK
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number
Third party access to an account, for example under a power of attorney
Problems using internet banking or mobile banking
Reporting a suspected fraudulent incident or transaction
Progress following an account suspension or card cancellation, e.g. following a fraud incident
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available
Checking the balance and accessing a transaction history
24 hour help?
Telephone
Internet banking
Mobile banking
Sending money within the UK, including setting up a standing order
24 hour help?
Telephone
Internet banking
Mobile banking
Sending money outside the UK
24 hour help?
Telephone
Internet banking
Mobile banking
Paying in a cheque
24 hour help?
Telephone
Internet banking
Mobile banking
Cancelling a cheque
24 hour help?
Telephone
Internet banking
Mobile banking
Cash withdrawal in a foreign currency outside the UK
24 hour help?
Telephone
Internet banking
Mobile banking
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds
24 hour help?
Telephone
Internet banking
Mobile banking
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number
24 hour help?
Telephone
Internet banking
Mobile banking
Third party access to an account, for example under a power of attorney
24 hour help?
Telephone
Internet banking
Mobile banking
Problems using internet banking or mobile banking
24 hour help?
Telephone
Internet banking
Mobile banking
Reporting a suspected fraudulent incident or transaction
24 hour help?
Telephone
Internet banking
Mobile banking
Progress following an account suspension or card cancellation, e.g. following a fraud incident
24 hour help?
Telephone
Internet banking
Mobile banking
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available
24 hour help?
Telephone
Internet banking
Mobile banking
Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account.
How and when you can use your bank account to do the following things:
Telephone banking
Internet banking
Mobile banking
Checking the balance
24/7
24/7
Accessing a transaction history
24/7
24/7
Sending money within the UK
24/7
24/7
Setting up a standing order
24/7
24/7
Sending money outside the UK
24/7
Paying in a cheque
24/7 - if £1,000 or less. At this time, cheques with a value greater than £1,000 are accepted by post.
Cancelling a cheque
Checking the balance
Telephone banking
Internet banking
24/7
Mobile banking
24/7
Accessing a transaction history
Telephone banking
Internet banking
24/7
Mobile banking
24/7
Sending money within the UK
Telephone banking
Internet banking
24/7
Mobile banking
24/7
Setting up a standing order
Telephone banking
Internet banking
24/7
Mobile banking
24/7
Sending money outside the UK
Telephone banking
Internet banking
Mobile banking
24/7
Paying in a cheque
Telephone banking
Internet banking
Mobile banking
24/7 - if £1,000 or less. At this time, cheques with a value greater than £1,000 are accepted by post.
Cancelling a cheque
Telephone banking
Internet banking
Mobile banking
Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account.
Information about operational and security incidents
We are obliged to notify the Financial Conduct Authority if we become
aware of a major operational or security incident which prevents our customers
from using our payment services.
In the 12 months between 1st April 2024 and 31st March 2025
In the 3 months between 1st January 2025 and 31st March 2025
Total number of incidents reported
0
0
Incidents affecting telephone banking
n/a
n/a
Incidents affecting mobile banking
0
0
Incidents affecting internet banking
0
0
Total number of incidents reported
In the 12 months between 1st April 2024 and 31st March 2025
0
In the 3 months between 1st January 2025 and 31st March 2025
0
Incidents affecting telephone banking
In the 12 months between 1st April 2024 and 31st March 2025
n/a
In the 3 months between 1st January 2025 and 31st March 2025
n/a
Incidents affecting mobile banking
In the 12 months between 1st April 2024 and 31st March 2025
0
In the 3 months between 1st January 2025 and 31st March 2025
0
Incidents affecting internet banking
In the 12 months between 1st April 2024 and 31st March 2025
0
In the 3 months between 1st January 2025 and 31st March 2025
0
Complaints data
Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.
The most recent summary is available on our complaints data page.
The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at https://www.ombudsman-complaints-data.org.uk/