Before you start using it, we need to tell you what information we need about you, why we need it, and what you can ask us to do. This page tells you all about that!
You can also ask your mum, dad or the person who looks after you to help you read it.
When you have a bank card the bank collects information about you and how you use it.
There are laws that say we have to collect this information to make sure you and your money are safe.
We also need to collect this information as part of setting up and running your bank card and app.
We collect information about you from the person who set up your bank card for you and from the bank account that your bank card is connected to.
We collect information like your name and date of birth so we know who the bank card belongs to.
We collect a document with your name on it like your passport or birth certificate. This is to check that the person who set up your bank card for you is someone in your family. For example, your mum, dad, or the person who usually looks after you, like your aunty or grandad.
When you spend money we collect information about:
The person who set up your bank card can see this information in the Starling app on their phone.
If you have the Starling app on your phone or tablet you can see it too.
We can also see this information so that we can help you if there are any problems with your bank card or app.
If you have the Starling app on your phone or tablet we will collect information about:
We use this information to make sure your money is safe. We also use this information to fix problems with the app when things go wrong.
We share your information with the people that help us to make and manage your card.
We also share information like your name with other people when they send you money online or on their phones.
If we have to share your information with anyone else we will make sure it is sent in a safe way so it is protected.
As a bank we follow rules that tell us how long we have to keep information about you. These rules say we have to keep information about your bank card and your Kite Space for 6 years after your bank card is closed.
We also keep the photos of your passport or birth certificate that the person who set up your bank card showed us for up to 6 months after your bank card is closed.
If they didn’t finish setting up your bank card, or if we couldn’t give you a bank card, we will keep the photos of your passport or birth certificate for up to 3 months.
Sometimes we have to keep your information for longer if we are told to by the people who set the rules and laws we have to follow.
We have someone who is in charge of making sure we look after your information. They are called a Data Protection Officer.
It is their job to make sure we are following the law and that your information is safe.
If they see something is wrong they tell us how to fix it.
The person who set up your bank card can write a letter or email to them if they have any questions.
We also follow rules set by a group of people called the Information Commissioner’s Office. They make sure we use your information in the right way.
You can get the person who set up your bank card to ask us to:
But we might not be able to delete some of your information if the law tells us we can’t.
The person who set up your bank card can also tell us if you don’t want to use certain parts of it. We might be able to turn those parts off for you.
To help keep you and your money safe the person who set up your bank card will be able to see and use some of your information.
They can: