What information we collect when you use the Starling app
If you have the Starling app on your phone or tablet we will collect information about:
- when you use the app
- the instructions the app sends to us
- who made your phone or tablet
- the technology that makes your phone or tablet work
We use this information to make sure your money is safe. We also use this information to fix problems with the app when things go wrong.
Who we share your information with
We share your information with the people that help us to make and manage your card.
We also share information like your name with other people when they send you money online or on their phones.
If we have to share your information with anyone else we will make sure it is sent in a safe way so it is protected.
How long we keep your information for
As a bank we follow rules that tell us how long we have to keep information about you. These rules say we have to keep information about your bank card and your Kite Space for 6 years after your bank card is closed.
We also keep the photos of your passport or birth certificate that the person who set up your bank card showed us for up to 6 months after your bank card is closed.
If they didn’t finish setting up your bank card, or if we couldn’t give you a bank card, we will keep the photos of your passport or birth certificate for up to 3 months.
Sometimes we have to keep your information for longer if we are told to by the people who set the rules and laws we have to follow.
Who looks after your information
We have someone who is in charge of making sure we look after your information. They are called a Data Protection Officer.
It is their job to make sure we are following the law and that your information is safe.
If they see something is wrong they tell us how to fix it.
The person who set up your bank card can write a letter or email to them if they have any questions.
We also follow rules set by a group of people called the Information Commissioner’s Office. They make sure we use your information in the right way.
What you can ask us to do with your information
You can get the person who set up your bank card to ask us to:
- explain what information we have about you
- share the information we have about you
- change your information if it’s wrong
- stop using your information to learn about you
- stop moving or copying your information to different places
- stop collecting your information
- store your information in a special way so that we can’t use it
- delete your information
But we might not be able to delete some of your information if the law tells us we can’t.
The person who set up your bank card can also tell us if you don’t want to use certain parts of it. We might be able to turn those parts off for you.