The information about you we collect

When your parent or legal guardian applies for your card, we ask them for:

  • Your full name
  • Date of birth

From time to time, we may ask your parent(s) or legal guardian to provide documents so we can be sure who you are. This could be your passport, ID card or birth certificate. We may also collect other information you or they decide to give us, like your photo or a username that you choose for your profile.

Why we collect this information

We collect this information so we know who the card belongs to – it’s your card, so we’ll make sure your name is written on the back.

We will collect and review data relating to your spending, such as the date, time, how much money you’ve spent and where you’ve spent it. This information is displayed in the Starling app and can be seen by your parent(s)/ guardian accessed by our customer service team if/when the account holder has any questions.

How we use this information

We use your data to put your name on your own bank card.

We won’t share your data with any other people for marketing, but it is shared with some other people like the company that makes our cards and a company called Mastercard (who help us provide you with a card in your name).

 How long we keep your data

We do not keep your data forever, but as we are a bank, there are certain things we have to do by law.

Generally, we will keep your information for six years after your parent/guardian has ended your service, but in certain circumstances, we have to store this information for longer.

Your data rights

You have some controls over how and when we use your data - these are your rights. One of these is the right to know what we do with your information. That’s what this page is for.

You can ask us to tell you what personal data we have about you, or ask us to stop using it or delete it/ store it a special way so that we can’t use the information. We may not be able to delete the information if the law tells us we can’t. If your personal data is wrong, you can tell us and we’ll fix it. Or if you don’t want to use certain features of the service, let us know and we can turn those features off for you.

How your card is controlled

Although you have the right to keep your personal data secret, the account owner will be able to see and use the following information about your card, so they can keep you safe too.

They will be able to see and do the following:

  • See your PIN in their app just in case you forget it
  • In their app, they’ll be able to:
    • Turn on/off ATM withdrawals
    • Turn on/off online purchases
  • Add and take away money from your card
  • Set up a regular transfer to the card space from their account to your card
  • Receive real-time spending alerts and see all transactions in the card space
  • Lock/unlock the card
  • Order a replacement card

Who oversees the use of my data

We have a Data Protection Officer whose job is to protect your data. They make sure we are following the requirements set by the law, and that your data is being kept safe. If they see something wrong, they tell us how we can fix it.

Your parent/ guardian can email or write a letter to our Data Protection Officer if you have any concerns.

The Information Commissioner’s Office makes sure we use your personal information correctly. They make sure we follow the rules, which helps to keep your information safe.



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