We collect this information so we know who your card belongs to – so we’ll make sure your name is written on the back.
We may need to ask your parent or legal guardian to provide a document like your passport so we can be sure who you are.
When you use your card to spend money, we’ll collect:
- The date and time
- How much you spent
- Where you spent it
- And the technical information we need to process your payment
Your parent or legal guardian will be able to see your spending in their app, and if you have your Starling app set up you can see it too. Our customer service team will be able to see this information to help your parent or legal guardian if they have any questions.
If your parent or legal guardian set up the Starling app on your own device, we’ll collect:
- Some details about your phone or tablet like what model it is and the version of software it is running
- Details of the messages your phone or tablet sends to our servers when you’re using your app
We need this information to make sure that our systems and your money are kept safe and secure. We also use this information to fix problems with our app when things go wrong.