As always, we’ve been working hard to polish the app and add new features that make it even easier to manage your money. For those who have more than one Starling account, you can now move between them seamlessly through our new account switcher and transfer funds, all in one tap.
We’ve also made it easier to pay in cheques to your Starling account. Simply write your name and account number on the back of the cheque, then pop it in an envelope and write ‘FREEPOST STARLING’ on the front. If you’d prefer to send your cheque via recorded or signed for delivery, please send it to: Starling Bank Operations Team, 5th floor, Brunel House, 2 Fitzalan Road, Cardiff, CF24 0EB, Wales.
Further updates we’ve made include the ability to edit Standing Orders, which are the recurring payments you’ve set up from the app, for example paying rent to your landlord. To edit a Standing Order, go to the ‘Scheduled’ section of the payments screen and click on the one you’d like to change.
The ‘Scheduled’ section of the app also shows Direct Debits, which are authorised payments that a merchant can take from your account, for example your phone bill. Direct Debits can’t be edited but you can cancel them from the app. This will mean that payments won’t be taken from your account, but you’ll still need to contact the merchant so that they can cancel your subscription or service and stop attempting to make payments.
At Starling, we see ourselves as a tech team with a banking licence. As with all tech companies, feedback from the cybersecurity community is key - we take it all on board so that we can make the Starling app even better. That’s why we created a new page on our website outlining our Responsible Disclosure Policy. If you think you may have identified a vulnerability, please contact us so that we can look in to it. To submit a technical disclosure, head to our partners HackerOne, so that we can look at your report and thank you for your help.
Protecting against fraud
We’re in the process of rolling out 3D Secure, an authentication tool for online purchases, to all our existing customers. New customers will automatically be enrolled. To add an extra layer of security, customers will be required to use ‘one-time passwords’ sent via SMS as authentication for some online purchases.