FAQ

  • What is Starling?

    Starling is banking in-sync with you. Founded by a group of people on a mission to make the way you manage your money as connected as everything else in your life. To do this, we’re creating one exceptional, mobile-first bank account, using the latest technology. It’s built from the ground up to give you intelligent, real­time insight that lets you see your money more clearly than ever before – using the hardware that’s already in your pocket.

  • What products are you launching?

    Starling is unique in the banking world: we’re focusing on doing one thing exceptionally well. We’ll only be launching one product – a current account – but it won’t be like any current account you’ve seen before.

  • When do you launch?

    We’re in the process of building a bank from scratch. Now we have our banking licence, we’re able to finish building our account, report to the regulators and thoroughly test our systems. This means when we launch we can reassure you that your money is safe and secure. We’ll be inviting Alpha and Beta testers to create accounts in early 2017: sign up now to make sure you’re the first to be part of it.

  • What can I do with my Starling account?

    Your Starling account will let you look at your money in an entirely new way. Combining real­time notifications with intelligent insights, you’ll be able to manage your money with more confidence than ever before. There will also be lots of features that put you in control – like being able to easily ‘pause’ your Starling card if you lose it, and then ‘un­pause’ it if it turns up. Every Starling has an account number and sort code (just like any other bank account), which means you’ll be able to do everything you can currently do, like pay bills, transfer money to friends, or make international payments, all from your mobile. You will also receive a debit card that works in millions of ATMs anywhere in the world. And if something goes wrong, and you need to speak to a person, we will have a call centre in the UK to help you.

  • When I open an account, will my money be safe with Starling?

    Yes. Starling has a banking licence issued by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). This means that with a Starling account, your money will be protected by the Financial Services Compensation Scheme (FSCS). In the unlikely event that the bank were to become insolvent, every individual would be compensated up to £75,000. To find out more, go to fscs.org.uk.

  • How can I be sure my information is safe?

    The protection and security of your personal data is of paramount importance to us. We use the latest data encryption and storing technologies, which ensure your personal information and transactions are always sent and stored securely. Our privacy policy provides more information on what data we collect and exactly how we use it.

  • How can I create an account?

    If you’re over 18 years old and resident in the UK, you’ll be able to apply to open a Starling bank account when we launch. In the meantime you can sign up and be the first to see and hear more, as it happens. We’ll also invite you to join our Starling community, where you can be part of the design and development process too.