FAQ

General

Starling is a licensed bank dedicated to helping people to see their money in a new way. Founded by a group of people on a mission to make the way we manage our money as connected as everything else in our lives, to do this, we’re creating a customer-first, mobile-focused bank account, using the latest technology.

Starling focuses on doing one thing and doing it well. We are launching one key product – a Starling account – but it’s different to any current account seen before.

A Starling account offers a different perspective on money, letting you see your money in a whole new light. Sure you can do all the usual banking stuff – pay your bills, transfer money to your friends for last week’s dinner out, take out money from millions of ATMs across the world (your Starling card is a Mastercard debit card that can also be loaded up into Android or Apple Pay) and so on. But all done from your mobile.

Plus there are a few extras. Combining real-time notifications with in-app insights, you’ll know exactly where, when and why your money is or isn’t in your account (say goodbye to those Monday morning moments when last Friday hits your bank balance).
If you’ve kinda lost your card but you’re kinda sure it’s in the house somewhere, you can turn it off using your app until you find it again. No more finding it days later – under the microwave or in your shoe – inactive, and having to wait for a new one.

Not sure how something works? We have a dedicated support team (of actual humans) you can contact via the in-app chat or message who are ready to help.

There’s a lot you can do with your Starling account.

If you’re over 18 years old and a resident in the UK, you’ll be able to apply to open a Starling bank account when we launch. We’ll run some checks, ask you for an acceptable photo ID and a video selfie and in under five minutes, all should be set up. In the meantime before we launch you can and be the first to see and hear more, as it happens. You can also join our Starling community, where you’ll get the chance to be part of our design and development process, if you want to.

We’re doing both! With Apple and Android Pay too, Starling is using the tech in your pocket to help you spend, save and see at a glance what you have in your account.

We’ve built a full-stack bank which means that we’ve created as much of our own systems as we physically can – from scratch. Essentially, this means designing software that’s resilient, fast and secure making our banking technology completely unique.

Overdraft

An overdraft is a facility that can be applied to your Starling account to be used for emergencies or as a short-term borrowing option.

Starling’s budgeting and savings tools are there to help you. But if you do end up struggling and feel like you’re stuck, we will try to help – just get in touch with us.

Also, free debt counselling, debt adjusting and providing of credit information services is available from the Money Advice Service and on their website. You can find out more by visiting the Money Advice Service.

Security

Yes, your money is secure within your Starling account. Starling is authorised by the Prudential Regulation Authority (PRA) and regulated by the Prudential Regulation Authority and the Financial Conduct Authority (FCA). Your Starling account is also protected by the Financial Services Compensation Scheme (FSCS). In the unlikely event that the bank were to become insolvent, your eligible deposits are protected up to £85,000. To find out more, go to fscs.org.uk.

The protection and security of your personal data is of paramount importance to us. We use advanced data encryption and storing technologies that ensure your personal information and transactions are sent and stored securely. Our privacy policy provides more information on what data we collect and how it gets used.

Marketplace

The Starling Marketplace basically puts Starling at the centre of a wider financial ecosystem. So it works by integrating best-in-class products and services in the app, which give you choice as well as control over your money. Imagine, for example, being able to move money with one swipe, from your savings account into an investment or peer-to-peer lending platform. Or check out different mortgage options from fintech companies, other banks, and so on, all from within the Starling app.