In Southampton, Senior Customer Service Manager Darwin Handley is heading up the festivities on Christmas Day. “We will be having a very fun, festive atmosphere laden with Christmas treats and snacks. I’m personally going to be dressing up as Father Christmas and we will have elves as well,” he says. “I’ll be opening the doors at 6am, full of Christmas cheer and we may have some Christmas music in the background.”
Back in London, we spoke to four of our agents to find out why they joined Starling and what they’re looking forward to this festive season.
Evan Shields became a Starling customer before he became a Starling employee. He opened his account in August 2017 and joined the team a year and a half later. “Before I had Starling, I never paid attention to my bank balance, especially because I needed to wait a few days to see what it actually was,” he explains. Starling updates in real time and sends notifications every time money moves in or out of your account.
As an agent in our London office, he answers calls and replies to messages sent through the live chat function in the Starling app. “Every day is different - you get to learn something new about the bank or how to help customers,” he says. Before Starling, he worked as a manager in a pub in Walthamstow. “Compared to the pub, I’m now concentrating on helping customers rather than managing people.”
Evan, 29, has lived in the UK for the last six years. He grew up just north of Sydney and studied economics at the University of Newcastle in Australia. “I love that it’s cold at Christmas - where I’m from it’s 40 degrees.” He also loves Christmas music: “Some people hate it but I think it’s pretty good. There’s a radio station that plays Christmas music from the beginning of November to the end of December, 24 hours. Get into the spirit.” He’s also a big fan of Christmas jumpers and starts wearing his collection to work on 1st December.